Wow, did not realise so many people kena the same problem like me.
I received my SH h/p bills on 4th dec and to my surprise i was bill extra $24 for 4x premium download ($6 each).
i called up SH and they said they cannot do anything about it because they are billing on behalf of a company called "ericssion IPX" (spelling not accurate).They can only give me the number of the company. And their operational hours are fm 9am to 5pm. It was already 6pm that day, so i called them up the next day at 9.30am.
Lady picked up the phone acknowledge the $24 charge to my bills so i probe further and ask for more details concerning the "premium download". she gave me the date of the download as 27, 20, 13 and 5 Nov. (mostly on tuesday) and the latest one was on 4th dec (the day i received my bills). I ask what are the contents that i have download? she replied ringtones and wallpapers .......
i told them and insisted that i have never done any download but she refused to do anything about it and said at most we can terminated the service for u and i ask her back u mean i actually subscribe for your service ?? she just kept quiet.
knowing that i wont be able to find an answer from her, i decided to call SH again and told them my story. CSO said she will contact the company and ask the company to get back to me. Until now no news !!!
When my dec bills come, i have to pay another $6 for a premium download, dunno what to do now.
yes, this should be a sticky, many people might have encountered the same situation !!!