I Need Help.
Hi,
I have installed my Panasonic aircon on 4/7/09 CUS3S27JKZ and 3xCSS9JKZW by Gain City and paid $3,197 with all pipe upgrading and extended warranty.
Since day 1, the aircon is not cool and called GC to come down to check, the serviceman said the installation is ok, no gas leaking and ask us to call Panasonic for checking.
First time - Panasonic guy come down to pump out all the gas and injeted the new gas in to compressor, it's better for fews days. After that not cold again.
Second time - Panasonic put the device in our room for few days to take the room temperature.
3rd time - Panasonic collect the device and they said need to change the PCB in master room.
4th time - PCB indoor unit changed in master bedroom only, an other 2 rooms is better, can feel the cool, but not that cool.
5th time - The Panasonic guy said they change the PCB from 9k card to 12k instead, but problem still not solve. We suggest they change the compressor and they agreed, so they come down to change the compressor on 5th visit, take place on September 2009.
After compressor have change, the aircon still not cold at all, remote control at 16 degree but room temperature at 27 - 28 degree, we have to suit on the standing fan for high speed.
We have give up on Panasonic, and call Gain City told them that we wish to change to an other brand - Mitsubishi.
Gain City salesman said that we have to top up $600+, so the price for Mitsubishi inverter system 3 - MXY-3A28VA and MSXYGa10VA x 2 and MSXYGA13VA x 1 is $3,800. This price is really too much for us. However, Gain City ask us to talk to Panasonic, if Panasonic agreed to take back their product, then Gain City only will change the brand for us. We spoke to Panasonic for many times and finally they agreed, GainCity not even help us on this. After Panasonic have agreed, we call GC and inform them, so the salesman then inform us we have to top up $600+, the salesman is from IMM branch.
We try to bargain the price with GC salesman, he said he can't decide ask us to spoke to his manager. The manager reduce the price $100 per week, finally we settled at $300 additional that we need to pay Gain City. The manager have delay the pricing matter for 1 months+.
The installation took place on 2/11/09. An other nightmare!! I just counldn't understand why Gain Gity guys will just do the installation only, after finish they not even check whether the aircon is cold or not, finish installation they just rush back.
The aircon not provide cold air for room 2 and we call Mitsubishi guy to check, din call GC. Mitsubishi repair on 7/11/09 and find out the wired connection error, room b connect to room c, that's why one of the room is not cold. After this repair, room 2 have water dripping problem so Mitsubishi come down on 18/11/09 to check and said the valve have problem.
Mitsubishi change the valve on 21/11/09, the water dripping on room 2 already solve but the Master bedroom not cold again. We just switch on the master bedroom aircon at night, the other 2 rooms we din use.
Anyone can tell me what's the problem?? Aircon itself or installation problem??
Now, we are not sure which guy we should call to repair, GC or Mitsubishi?? How they gonna check on installation fault? They just check gas pressure and confirm no gas leaking = installation no problem. Izit like this?
This aircon problem already trouble me for 5 months.
Please help.