I have never posted a review of a company service no matter how bad their service is. But, comGateway is an exception. I’m sharing my experience for you to decide whether you want to use their service or not.
11 Aug 2011, received a call from UOB Amex card offering free international delivery for 1st 1000 customer with comGateway using Amex card for payment. I setup an account and order an item through Amazon and shipped to comGateway.
19 Aug 2011, item delivered to comGateway facility at 10:07AM by UPS.
24 Aug 2011, after 6 days or 4 working days later there were no sign of package in my account. So, contacted them via Live Chat. I was told it will be updated in my account by 25 Aug.
25 Aug 2011, received an email that the package is in my account but the item is an ORMD/PROHIBITED that it can’t be shipped. Advise me to redirect to local US address or DISCARD the item. (Note: I have been ordering this hair foam from Amazon and shipped via VPOST since 2002 without any problem)
26 Aug 2011, I replied the email stated that I can’t return the item to Amazon as it had past the 7 days returning policy due to their late action in matching to my account. I requested them to help in view of their delay.
29 Aug 2011, they replied they can redirect to a US address for a fee or DISCARD it. I replied whether they could absorb the redirection fee since I have promise free international shipping.
09 Sep 2011, they replied they didn’t run such promotion with Amex and so can’t waive the charges. I called UOB Amex card to verify and they confirmed that they are running such promotion and will speak with them directly.
22 Sep 2011, after numerous emails and waiting. I have given up and going to pay for the redirection charge. As I do not have any US address I have asked them redirect to the VPOST address. But, they told me they can’t ship to their competitor!!!!
Basically, I’m screwed! There is no other option as I don’t have any friend in US but to DISCARD the $100+ item I have purchased!