Repost from my thread, for awareness
I subscribed to Starhub MaxInfinity 100mbps and had it functional starting from 6th Feb 2012.
From the very first day onwards, I have been plagued by this persistant problem with my Internet Browsers.
No matter what I surf, sometime i cannot load any website pages at all. Intranet(192.168~) is unaffected, and so is
non-Internet browser programs like MSN Messenger and Bittorrent.
It happens on my PC, on my laptop and on any iPhones/Android devices using the said network.
On Firefox, the error is shown below. In Internet Explorer, it is shown like this.
The problem does not have a set time when it appeared. Rather its more like random and it occurs at least
once a day, lasting up to 30secs-1mins each time.
My home network is like this:
ONT -> Starhub DVG N5402SP LAN Port 1-> (via CAT6 cable) PC ; LAN Port 2-> (via CAT6 cable) TV; LAN Port 3 -> (via CAT6 cable) Dlink 615 Access Point(plugged to its LAN port)
1. Starhub tried troubleshooting via email. Disconnecting the wired connection to my Dlink 615 Access Point, using wired and wireless connection.
The problem still persists.
2. Starhub swapped my ONT and Dlink RG. Problem still persists.
3. Fiber Signal strength is strong. 80~ or so
I am at my wits end. Because unplugging the DLink 615 and still having the problem, it narrowed the problem to an area of :
ONT -> Starhub DVG N5402SP LAN Port 1-> (via CAT6 cable) PC
However, when it still persists after replacement of both RG and ONT, I cannot pinpoint anymore because the PC cannot be the culprit(as laptop also kenna) and both hardware changed. The only possibility is the firmwares but that would means all subscribers using the same HW would be affected.
I have set up my laptop to reload the website Youtube.com every 30 seconds(via Firefox's add on ReloadEvery) and recorded the screen via Hypercam. Bingo! I captured it occuring twice an hour ago.
Using Windows Clock(accurate) in the video as reference, the problem appears at 8:47:43 mark(8.47pm 43th second) and 8:50:44(8.50pm 44th second).
On my PC, I have screenshot the occurance at 8:50:44. I did not screenshot the earlier one. This prove that the problem is not confined to the PC or laptop alone. The BattleNet tab is unrefreshed and nothing was loading in that. Also notice Messenger still running normally.
I am pretty much at my wits end. My evidences suggest that this problem is not on my hardwares but rather on Starhub's end.
If anyone have this persistent daily issue as well, please come forward and let me and Starhub know. If Starhub is unable to fix the issue, I will terminate my contract and withhold all payments due for MaxInfinity. I can and I have the resources to fight Starhub in court should they demand termination fee. No termination penalty will be paid at all due to the unreliability of Starhub's MaxInfinity service.
PS: Please dont tell me Bittorrent is causing the issue. I have observed multiple times that the torrents were downloading as per normal during the problem. BT has nothing to do with the issue. Even when BT is not active or initialised, the problem occurs.