thewiseone
Master Member
- Joined
- Dec 9, 2001
- Messages
- 4,318
- Reaction score
- 39
I've had previous bad experiences with Vpost deliveries but this one was the last straw.
Events:
1) Item arrived VpostUSA 6/6 and i paid for the delivery and GST on the very same day
2) Item arrived and processed in Singapore on 11/6
3) No further status update until i contacted Vpost customer svc via 1605 on 14/6. CSO says delivery on 14/6 is IMPOSSIBLE. Earliest they could arrange is 15/6. I agreed
4) Delivery man suddenly showed up at my residential address with the item on the afternoon of 14/6!!! Obviously, there was no one around to receive the item.
5) Contacted Vpost CSO on 14/6 afternoon to clarify. Issue escalated to a duty manager who promised re-delivery on 15/6
6) Another duty manager contacted me on 15/6 afternoon and informed me that due to a glitch in the system, item cannot be re-delivered on 15/6. They will attempt to re-deliver on Sat 16/6. Asked to speak to the Operations Manager. Refused to take my call.
7) Nothing happened on 16/6. Could not explain why delivery did not take place. Told me they will attempt to re-deliver on Mon 18/6. As before, did not get a chance to speak to the Operations Manager.
8) 18/8 - today. No delivery AGAIN! Picked up the phone and blasted at them. Yet another Duty Manager attended to my problem. After kicking up a fuss, finally got to speak to the Operations Manager. Claimed failure due to the delivery department, defended her own staff of their actions... blah blah blah. Will try to arrange for delivery the next day. Crap.. instead of waiting, i went down to the post office and picked up the package myself. In addition, i went on to lodge a FORMAL COMPLAINT at the Eunos Branch against the whole lot of incompetent Pinoy CSOs, Duty Managers and the Operations Manager.
For anyone experiencing the same issue like what i have, DO NOT waste your time with the Duty Managers. They will DO NOTHING for u, merely passing the issue from one to another. The following are the people u need to go straight to:
1) M/S Louise - Operations Manager (above the Duty Managers)
2) M/S Lum Ening - Customer Relations Manager (above the Operations Manager).
If not, go look for the Manager at the Speed Post counter.
Finally, to file a complaint (dont waste your time with their website feedback form), go to the Speed Post counter, look for the Manager-In-Charge and lodge your complaint with the person. There isnt an official Complaints Dept in this very screwed up organisation.
Events:
1) Item arrived VpostUSA 6/6 and i paid for the delivery and GST on the very same day
2) Item arrived and processed in Singapore on 11/6
3) No further status update until i contacted Vpost customer svc via 1605 on 14/6. CSO says delivery on 14/6 is IMPOSSIBLE. Earliest they could arrange is 15/6. I agreed
4) Delivery man suddenly showed up at my residential address with the item on the afternoon of 14/6!!! Obviously, there was no one around to receive the item.
5) Contacted Vpost CSO on 14/6 afternoon to clarify. Issue escalated to a duty manager who promised re-delivery on 15/6
6) Another duty manager contacted me on 15/6 afternoon and informed me that due to a glitch in the system, item cannot be re-delivered on 15/6. They will attempt to re-deliver on Sat 16/6. Asked to speak to the Operations Manager. Refused to take my call.
7) Nothing happened on 16/6. Could not explain why delivery did not take place. Told me they will attempt to re-deliver on Mon 18/6. As before, did not get a chance to speak to the Operations Manager.
8) 18/8 - today. No delivery AGAIN! Picked up the phone and blasted at them. Yet another Duty Manager attended to my problem. After kicking up a fuss, finally got to speak to the Operations Manager. Claimed failure due to the delivery department, defended her own staff of their actions... blah blah blah. Will try to arrange for delivery the next day. Crap.. instead of waiting, i went down to the post office and picked up the package myself. In addition, i went on to lodge a FORMAL COMPLAINT at the Eunos Branch against the whole lot of incompetent Pinoy CSOs, Duty Managers and the Operations Manager.
For anyone experiencing the same issue like what i have, DO NOT waste your time with the Duty Managers. They will DO NOTHING for u, merely passing the issue from one to another. The following are the people u need to go straight to:
1) M/S Louise - Operations Manager (above the Duty Managers)
2) M/S Lum Ening - Customer Relations Manager (above the Operations Manager).
If not, go look for the Manager at the Speed Post counter.
Finally, to file a complaint (dont waste your time with their website feedback form), go to the Speed Post counter, look for the Manager-In-Charge and lodge your complaint with the person. There isnt an official Complaints Dept in this very screwed up organisation.