On the 9th August 2012, my father-in-law went down to Singtel Hello Shop to sign up a Fibre plan for their home. Till today, 18 September 2012, he still do not have internet at home..
Basically Singtel does not stick to their installation time, and when changed, no one bothered to inform us.
They were scheduled to install the Fibre on 3rd September 11-1pm. After 1pm, no one came. I called for my father-in-law and spoke to 3 operators: Baram, Mira, Hitti at 3 different timings that day, to find out the reason why no one came down. All 3 operators said they will escalate the case and get back to me, which no one did...
On 4th Sept, my wife called Singtel and spoke to Frank from Fibre dept and Keith from Support dept to find out when can come install. Keith said he will put it on 18 Sept 2-4pm. At 8pm, I called Singtel to confirm the date as i needed to apply leave and spoke to Marklin who transferred the call to Tabullah. Tambullah said he will call tomorrow (5th Sept) but no one called. Till now, we could not confirm the installation date and why the previous timing no one came down.
On 6th Sept 2012, we called Singtel. Combly answered and she said installation was supposed to be done yesterday on the 5th Sept, but nothing was done. We then called Singtel and Jerry from General Enquiries picked up and said he cannot do anything as it is handled by Ang Mo Kio Hub Singtel Hello Shop and Hello shop will get back to us. No reason was given why the date was changed.
On 12h Sept, Singtel called and told me they will install the Fibre on the 18th Sept 2-4pm.
On the 18th Sept, no one came from 2-4pm.I called Singtel at 5pm and Arul told me, there was never a 18th Sept installation date and the date was set on the 21st Sept 2012. No one called me and told me that...
Singtel ought to be more pro-active in their customer relations and not to inconvenience our timing due to Singtel's system error in scheduling appointments. I am truly disappointed with Singtel.
Why are we as paying customers always at the losing end...
Basically Singtel does not stick to their installation time, and when changed, no one bothered to inform us.
They were scheduled to install the Fibre on 3rd September 11-1pm. After 1pm, no one came. I called for my father-in-law and spoke to 3 operators: Baram, Mira, Hitti at 3 different timings that day, to find out the reason why no one came down. All 3 operators said they will escalate the case and get back to me, which no one did...
On 4th Sept, my wife called Singtel and spoke to Frank from Fibre dept and Keith from Support dept to find out when can come install. Keith said he will put it on 18 Sept 2-4pm. At 8pm, I called Singtel to confirm the date as i needed to apply leave and spoke to Marklin who transferred the call to Tabullah. Tambullah said he will call tomorrow (5th Sept) but no one called. Till now, we could not confirm the installation date and why the previous timing no one came down.
On 6th Sept 2012, we called Singtel. Combly answered and she said installation was supposed to be done yesterday on the 5th Sept, but nothing was done. We then called Singtel and Jerry from General Enquiries picked up and said he cannot do anything as it is handled by Ang Mo Kio Hub Singtel Hello Shop and Hello shop will get back to us. No reason was given why the date was changed.
On 12h Sept, Singtel called and told me they will install the Fibre on the 18th Sept 2-4pm.
On the 18th Sept, no one came from 2-4pm.I called Singtel at 5pm and Arul told me, there was never a 18th Sept installation date and the date was set on the 21st Sept 2012. No one called me and told me that...
Singtel ought to be more pro-active in their customer relations and not to inconvenience our timing due to Singtel's system error in scheduling appointments. I am truly disappointed with Singtel.
Why are we as paying customers always at the losing end...