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Old 28-11-2012, 09:38 PM   #494
unwanted
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Join Date: Jan 2001
Posts: 12,846
Hi,

It's hard to say was it scratched during the local delivery.

For assembled chairs they are on wheels, and while on the van, they will shift around. This can't be prevented by any couriers. For the new courier, i don't want to push the blame to them cause imo they are more tactful and gentle than the others we previously used. If not for this scratch, i will say we are very happy to employ their service. Of course we will share this information with them for them to improve and take note for future deliveries

Most couriers do have preventive measures like driving slowly, cushion the vehicle interior, sit on carton base that have ridges to prevent them moving much, etc.
As much as we hope them to be, or as much as they try, we can't tell if they will surely work.
We are sorry the chair was scratched on top but we hope the features of the chairs benefits you beyond the distress that was made

Unfortunately scratches are not covered by warranty and the only thing we can provide is to offer a refund for your delivery. Do let us know your account number and again we are sorry for the scratches.

For other buyers, we will recommend you to assemble the chair yourself, the chair will be in the box and protected. On the other hand, we will discuss with the courier and seek HM's opinion on how to better transport the chairs.

So far our employed assembler managed to assemble all the chairs without issues.
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