FAQ
FAQ
Q: Who are you guys? Are you for real?
A: Yes we are. We are a new company, registered with ACRA and committed to building a reputation from word of mouth
Q: Is it safe to buy from you guys?
A: Yes. We transact via paypal, which gives you the paypal buyer protection. As a buyer, you don't pay paypal any fees, and you do not provide us with any personal information directly. This gives you peace of mind and confidence to buy from us.
As a small business business, every dollar counts, but we decided to go the paypal route and pay the estimated paypal merchant fee of 3.4% of transacted amount instead of asking for a direct bank transfer into DBS/ POSB account to give our customers greater peace of mind, and convenience. If you don't have a paypal account, conventional bank transfer is also available.
Q: Why should I buy from you guys?
A: Besides offering the product at a discount compared to the authorized distributor, we are a young dymanic company, and committed to customer service.
Doing business with us as a registered company, and protected by paypal gives you peace of mind. We also offer warranty back up and support, and are not a hit-and-run seller. Your chair will need back up and support at some point down the road.
Q: How do I place an order?
A: Send us a pm and we will get you started.
Q: What other options do you have? Can I customize my chair?
A: For simplicity, we have a standard model which is the most popular in terms of size, configuration and color. Herman Miller can customize the chair for you based on many different options, which we can bring in upon special request
Q: What is your lead time? How long do I have to wait before delivery?
A: As this is a high value item, we do not keep a lot of inventory, if at all. From time to time we will have ready available stock, which can be delivered within 1-2 business days from our warehouse. If no stock is available, we will be ordering them from the US (we place orders monthly at the end of the month), and these can be delivered to you within 10-15 business days typically. Custom orders will take a longer time as these have to be custom made by Herman Miller before they are shipped to our US business partner. Please pm us to check inventory if you would like to know specific lead times.
Q: Why only the Aeron chair? Do you have other Herman Miller chair options like the Mirra/ Embody available? What about other manufacturers?
A: While we can bring in most Herman Miller products, as well as chairs of other major brands (Humanscale, etc), to keep our business model simple and to offer ready support to our customers as Aeron chair specialists in Singapore, we will only be concentrating on the Aeron chair for now. Should you have a need for other chairs, please pm us and we can provide specific quotes, and outline how we can support you to accomplish your desire.
Q: Is self-assembly needed? How easy is it to assemble the chair on my own?
Your chair is delivered to you in the manufacturer's box and packaging. This guarantees you that the chair is brand new, and transported to your home in the way the manufacturer intended, with maximum protection and free of scratches. It's a real bummer if your new investment arrives with some blemishes and you won't feel good about it (and neither would we).
For the lumbar pad version, you just need to assemble to back with 4 screws. It is very easy. There are many installation videos available on youtube. Just do a search for 'Aeron chair assembly'.
The posture fit version is a little more tricky but can still be DIYed.
Q: Can you provide an installation service?
Yes, installation can also be done by a third party service at a modest cost. Please pm us for cost and arrangements.
Q: What is the difference between the adjustable lumbar pad and the posture fit?
We find the adjustable lumbar pad easier to use and it would be better if you like to lean back on your chair from time to time. The Posture fit is more for people who like to sit upright all the time. Also, the lumbar needs no installation, while there is a bit of installation needed for the posture fit.
Q: What kind of maintenance do I need to do on my Aeron chair?
A: The chair is relatively fuss free and easy to maintain. Just use a vacuum cleaner (not the brush end please) to clean the mesh from time to time, and a damp cloth to wipe the chair assembly periodically to remove dust, and you're good to go. Detailed care and maintenance instructions from Herman Miller here.