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Old 28-09-2013, 11:06 PM   #2340
wendyy
Junior Member
 
Join Date: Jan 2013
Posts: 34
People, please don't use vPost.

This is the tracking for one of my item:

Date Time Status
04/09/2013 10:37:38 PM Package Paid
06/09/2013 01:10:21 AM Package sent out from U.S.A/Japan/EUROPE
09/09/2013 06:44:53 PM *Estimated arrival in S`pore Airport Processing Ctr (11/09/2013)
11/09/2013 06:20:11 PM Arrival in S`pore
11/09/2013 06:22:13 PM Depart from S`pore Airport Processing Ctr

I have another 3 packages stuck at the same status since 19/9. The delivery time within Singapore is taking longer than shipment from USA.

Customer service email reply to this yesterday was "We have raised a request to the concern department to check on the status of the item. We request you to kindly wait for an update." Basically after waiting for 2 weeks, they are asking me to continuing waiting.

No concrete course of action taken, no approx waiting time. The items of the packages cost a few hundred dollars. I don't know if they will refund the declared value if the packages are lost. More importantly I can't reorder the item but can only wait for it to hopefully arrive someday.
Thanks for sharing, i have the same problem with you. I will avoid using Vpost if the item is urgent and once you encounter problem you can wait for like 20days and it's not solve but WAIT. Even though there are discount code. Don't be tempted. I'm sure there are slightly efficient sites that we can count on and price are pretty competitive
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