When the shop is crowded, overpacked, you see they will do it or not... Everytime I go back to my optician at J8, she also insists to remove my glasses and clean for me despite I'm there to buy contact lenses @_@ Think she likes me. But that said... service is about going the extra mile, but overdoing it can be exhaustive... even my car tyre workshop also... now service getting slower and not as good as last time. I just accept it... Nowadays, got service, I laugh liao...don't need extra service.