View Single Post
Old 29-01-2014, 03:24 AM   #15
Arch-Supremacy Member
unwanted's Avatar
Join Date: Jan 2001
Posts: 12,825
Ordering Procedure, Trade Ins

All main machines orders come with an additional gift bundle if ordered from HWZ or using our coupon.

You can also order from the supplier's website directly:
Fine Coffee Company | Bringing the best since 2007 (Malaysia/Singapore)

We can also arrange to Indonesia, Malaysia, Macau, Hong Kong, Vietnam, Thailand, Philippines, Vietnam and Brunei.

Please indicate the coupon "HWZOFFER" for machines orders in your checkout for the free gift bundle.

Before making any purchase on this forum.
Please read through the terms and conditions carefully.
We will not be responsible for any misunderstood or assumed responsibilities by any buyers or users.

We only take orders via Email or PM at hardwarezone.
  • We need in PM/Email for tracking purposes, particularly to warranty issues and future references
  • For clearer documentation on your orders so the stock pickers won't make a mistake or wrong address recorded.

Ordering Process:
  • Submit the appropriate form below depending on your nation to deliver.
  • We will confirm order and send you instructions for payment.
  • Please check your spam folder if you did not receive any replies in 6 hours)
  • Take note payment received or informed after 11pm will be considered next day's sales
  • Buyers can use credit card payment made directly at but it's subjected to transaction fee.
  • Please try to put your name if you are using ibanking.
  • Interbank transactions may take a few days to settle, please let us know in advance if you are interbanking.
  • Receive your delivery details.
    We will arrange for a courier to pick up and let you know your delivery details.
  • If you are given a tracking number, please track or rearrange with the given tracking number from their website/call centre if you have any changes. We do not control nor own the courier company

We reply PMs/Emails as fast as replying online chat/sms.
Both channels are connected to live stations with people handling them at least 18 hours daily.

For Corporate, bulk buyers and overseas resellers:
Please email me quantity needed, model, location and purpose of the bulk purchase.

Singapore Orders
Please submit the Singapore Order Form
Click here for ordering form

Or order from directly
Please indicate it's order from HWZ at the remarks column at checkout
Take note of the following:
  • We store our items with the warehouse and the couriers will send within a few working days(W/O COD) if it's in stock.
  • We use professional courier services who will send the parcels by hands and vans.
  • Redelivery can be arranged if receiver misses delivery during the agreed timing.
  • For Singapore orders, the mass order is meant for commercial purpose, not for domestic usage. All clients who submit order whether from the mass order or from website, fully understand and agree to the clause and indemnify or this hardwarezone's mass order from any legal responsibilities.
Overseas Orders
Please order directly from Fine Coffee Company | Bringing the best since 2007 (Malaysia/Singapore)

Contact us if you are ordering from a nation not included in the website
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

On Warranty:

The Warranty Period sold in this thread or from FCC for the products are as following:
i) Semi Professional espresso machines (Heat exchanger, Single Boiler and Double Boilers) – 6 months (Extendable to 12 months)
ii) Professional espresso machines (Heat exchanger, Single Boiler and Double Boilers) – 12 months
iii) Milk frothers – 12 months
iv) Coffee Grinders – 12 months
v) All other accessories – 7 days

Warranty will be as accord to the manufacturer’s stipulated terms and conditions listed here

Warranty should be read and together with the terms and conditions listed here

The products don't issue warranty cards, and it's all registered in the system.
To claim or RMA, please contact me to troubleshoot in advance to decide if it's a genuine fault or a technical user error.
This will save most users a wasted trip to travel or arrange for repair for nothing.
95% of the problems alerted, are actually user errors which can be solved at home or due to misunderstood understanding for the machines.

For orders made from outside Singapore.
Machine has to be sent back to Singapore as this is where the regional service centre is located.

On Freight:
We will NOT be responsible for any risks or losses, complications, tampering or damages resulted from the freight.
Customers are expected to be aware of their nation's customs regulations and prevailing tax rates.
We will not be responsible for any delays of postage from the couriers, freight warders, flight,etc.
Please take note we can only label the items as Fragile extensively but we will not guarantee the condition of the items during transit. We will not offer any form of compensation due to damages of the items during delivery.
Nor be responsible for any possible additional customs duties or whatsoever charges that's resulted from the purchase for any merchandise in the MO.
Buyers are responsible on their own to track and trace from the given tracking number.

Advisories for users intending to import themselves or via other unauthorised channels: (Click "Show" to view)

Privacy Policy:
(Click "Show" to view)

You can PM me here (More preferred)

Or email me at
Latest Highest End Professional Grade Espresso Coffee Machines Mass Order { Functioning since 2014 }
< Endorsed reseller for: > Bezzera and Expobar

Last edited by unwanted; 06-04-2017 at 01:52 PM..
unwanted is offline   Reply With Quote