Just bought an ipad air 2 cellular 128gb from istudio at plaza sing. The guy opened the box for me to check the ipad exterior. Did not switch on the ipad.
When I got home, switched it on and found either dust under the screen or dead pixels.... On max brightness, few (>10) pixels missing. When off, can see some dust/defect on the same area.
I promptly called istudio up and was told to go service centre as they checked it already and basically wash their hands off it.
What crap customer service is this? ipad sold was faulty and I called less than 24 hours and they said not their problem.
This is NOT how customer service should work in Singapore... especially in this day and age. They should provide one to one exchange like how a real apple store would if they want to call themselves a "premium reseller".
Really unhappy about this. Anyone else had similar experience? How was it resolved? I don't want a refurbished set. I want a brand new one. Apple is usually good with these sort of things.
When I got home, switched it on and found either dust under the screen or dead pixels.... On max brightness, few (>10) pixels missing. When off, can see some dust/defect on the same area.
I promptly called istudio up and was told to go service centre as they checked it already and basically wash their hands off it.
What crap customer service is this? ipad sold was faulty and I called less than 24 hours and they said not their problem.
This is NOT how customer service should work in Singapore... especially in this day and age. They should provide one to one exchange like how a real apple store would if they want to call themselves a "premium reseller".
Really unhappy about this. Anyone else had similar experience? How was it resolved? I don't want a refurbished set. I want a brand new one. Apple is usually good with these sort of things.