hi bros,
my fren bought me an ipad as a gift from challenger on 19 dec. It was given to me on 28dec and found that theres a dent/scratch on the top right hand corner of the ipad.
i called the retailer and they mention they can't help as its over 7 days.
they refer me to service center. So i brought the device to service center for the replacement but they claim Apple reject their proposal. They gave me a case number and ask me to call Apple.
I called apple and after a long talk with a senior product specialist, he say can replace a brand new set, he ask me to collect my set from service center first and he will get back to me.
so i went to collect back, but now after 2 days le, he hasnt get back and when i try to call back i can't get to his direct line. any bros know how to call direct line based on the extension given?
So i called, and i was put onto another human relation from apple after cannot get to the product spec, and was told i can't change and they offer a cover to hide the scratch instead?
i was like???? it was fresh from the box and have not used it once and they say can't replace......
Any bros have an options for me?