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Old 08-01-2015, 02:06 PM   #3154
SkimMilk
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Join Date: Jan 2000
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Last month, I bought some items from US and used vPost to ship to Singapore. As their measurement, volumetric weight is 2.95KG and actual weight is 6KG. After I received the parcel and

re-weight it, volumetric weight is correct, but the actual weight is only 3KG. That means vPost overcharged me for 3KG!

I contacted customer service via email regarding this issue, and after more than 3 weeks in exchanging email and phone calls. Finally, CSO admit the error, and will refund me the

overcharged amount as store credit only! It's ridiculous!! If I have no future shipment, then I would never able to use this credit. And even I am very unsatisfied with their service, I have to

use their service next time as there is some outstanding credit. What the ...??

The case still unresolved as I refused to receive store credit. Is anyone know how can I get back my money? File a case to CASE(Consumers Association of Singapore) or ...?

Thanks!

To file with CASE, you have to become their member. Pay $$$$.
And in the end, they will tell you to go find a lawyer.

CASE is totally useless. Don't waste your time.
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