Very very bad experience with Gain City.
Bought Mitsubishi Starmex Sys 3 (2x9k and 1x12k) top up $120 for the upgrade insulation and also bought their extended warranty. System installed last friday 13/2/15.
After installing on all 3 aircon for about an hour or so and surprisingly all 3 aircon start to give out normal temperature air (just like normal blower) thought as system is new thus need some "warm" up.
Then on my master bed room throughout the night and can feels that its totally not giving out any cold air at all even when i put my hand near to the fin.
The next morning 14/2/14. I on and check the aircon in my living room (12k BTU) and to my horror water start spraying out from the system NOT dripping but spraying... I immediately off the aircon.
Called their service hotline the moment its available at 9am. And they arrange a technician to come down at around 11.30.
The technician came empty handed. On the 3 aircons see the flow and open the filter for the system at the living room after seeing water still dripping and close back telling me they can't do anything now and will get back to me next monday which is today as of writing 16/2/15. Guess what he left after around 10mins or so..
From some experience with aircon and getting a 2nd opinions from my renovation contractor. He feels the same as what i feels.... There's some wrong fittings of the inlet and outlet thus resulting in this scenario whereby on Aircon A its not cold but the cold air actually divert to B which is not on thus water condense. Or some major installation issues with the hoses.
Nevertheless they suppose to call em back on monday 16/2/15 to get back to me on the solution but i got to email plus call their service line again and explain the whole situation again to the poor customer service guy and verdict is they told me got to wait for Mitsubishi to get back to me and arrange a date for the repair.My new year in my new house will be in a mess as they told me Mitsubishi will get back to me in 3 days then arrange a date in god knows how many days for technicians to come down at my place for surveying and god knows again when can the system be repair or replace..
Told him my disappointment as firstly
-I can't on any of my aircon now as water will start to drip after switching off unless i on all 3 which will not have this problems
-Water will start to drip for a few hours whenever i on 1 or 2 aircon after switching off and thus inconvenience to my new house and also to my appliances.
I request Gain City to send a senior technician to check the installation works as me and my contractor suspect its due to the installation and not the system or both...
As of now still negotiating with the incharge who's handling my case. And most funny thing is he called and told me the guy on Sat 14/2/15 who left after around 10mins in his report that the installation work got no problem and i told the in charge on the phone how can he check the installation work by just opening the filter compartment of 1 unit and left after 10mins be consider a check.
Just receive a call. Gain city say they don't have manpower to come down to check the installation work again as it seem likely they believe the Sat guy actually do a through check written in his report. And told me to continue waiting for Mitsubishi personnel to call me.
Here's my plead for help and suggestions.
What can i do now other than waiting for Mitsubishi?
Should I request for 7 days money back guarantee?
Writing on their facebook page, email to their
feedback@gaincity.com seem to be fruitless.
With the installation warranty, extended warranty what rights do i have as a consumer?
Really regret getting from gain city even though i pay a higher price but thought their workmanship gonna be good.... Should have gotten from other retailer instead....