Hi Gibberish, already walk the path that you walk..
So I am using gshipexpress now. You can consider it.
For gship, they do free repack which I like and their shipping charges are lowest so far. And never encounter such issue like what you are facing.
You can check out their website if interested.
Just my recommendation
Quite extreme for your experience with vpost I would say. Coz last time, vpost did not even provide me with photo. haha..
Thanks. I already have my first package en route to GShipExpress. I find it really frustrating to always have to argue with these companies over repacking. If they're not willing to do it according to common sense, then don't offer the service. If GShipExpress indeed repacks everything automatically without charge, then they really get it. I believe for those of us who use forwarding services regularly, repacking is the biggest issue we constantly grapple with.
Regarding this vPost case, I got the exact same template reply from a different staff member. I finally got a supervisor to call me, and he was very apologetic and sincere, and gave me a discount even though I told him I'll no longer be using vPost. He also offered to remove the extra internal cartons, but told me by their policy they cannot insure it. I didn't take that offer, what if suay suay this one time really kena damaged?
Regarding comGateway, their customer service is actually fantastic, the best out of all I've used so far. But somehow they made some serious mistakes, and they don't have the best rates. I was going to go back to them, but then I discovered GShipExpress so gonna try it out first.
The mis-measureing incident was like this. I had two subscription boxes from the same service, same month, which you all know are shipped in the same box. They reported different measurements. I wrote to them to explain, but they insisted the merchant used different shipping boxes. I had to wait until I received the boxes to send them photo proof. They gave me some credit. This shows that, pre-shipping, they don't physically check and investigate queries.