I'm so pissed at Singpost. In March, I ordered 2 items from Amazon that was supposed to be delivered on 31st Mar. On 31st, I received a SMS stating that my parcel was out for delivery and so waited around the house for it. It never came though.
'Fine,' I thought, 'Maybe they are busy. And they are most likely going to deliver it tomorrow. I can wait a day.'
On 1st April, I checked the tracking page again, and yup, it was still stuck at 'Out for delivery'. Since I couldn't be at home all day, I got my family members to stay in to wait. Around 5.30pm, I checked the tracking page again and it was supposedly delivered at around 4.50pm. Immediately, I called home, but my family said 'No, no parcel was delivered'.
I was kinda skeptical then, and had a bad feeling. I phoned Singpost that night, who eventually sent me a digital copy of the 'signature' that supposedly certified it as delivered. That signature looked nothing like mine or any of my family member's. It was faked.
And just a few minutes ago, some customer service officer from Singpost just called me up again and repeated that the parcel was marked delivered in their system, and was there anything else she could do for me? I was incredulous. If your mailman is dishonest and wanted the parcel himself, of course he would have signed for it. Or if he was careless and sent to the wrong apartment, and some greedy idiot signed for it, of course there would be confirmation of a delivery. Either way, I have received nothing, and this simply wouldn't do.
Now, they are raising an investigation. Although, really, I'm not expecting much, because, what can they do? Make a note in the mailman's employee records? Compensate me 150 bucks? My items cost more than that.
I'm just hoping Amazon rises up to the occasion instead, and send me a second parcel.