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scratch mark on apple watch screen and cannot remove the strap

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Old 03-11-2017, 05:09 PM   #1
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Unhappy scratch mark on apple watch screen and cannot remove the strap

i have a scratch mark on apple watch screen. anyone know if this can be removed? Also i bought a metal strap but after i install , i cant seem to take it off....can help?
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Old 04-11-2017, 10:51 AM   #2
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i have a scratch mark on apple watch screen. anyone know if this can be removed? Also i bought a metal strap but after i install , i cant seem to take it off....can help?
Your metal strap is it a third-party one? I've read about some others who're in the same situation where the fitting is not good and have to force it out, scratching the insides of the connector of the watch.
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Old 04-11-2017, 11:37 PM   #3
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Your metal strap is it a third-party one? I've read about some others who're in the same situation where the fitting is not good and have to force it out, scratching the insides of the connector of the watch.
no apple care+? coz i have the same issue and i have apple care plus and after letting the genius access they exhange a new watch for me.

btw on 3rd party strap esp those metal ones and the milanese loop strongly suggest not to use them as they will scratch the back and the connector easily
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Old 05-11-2017, 08:25 PM   #4
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could it be you inserted the strap the wrong direction? end up inserting bottom a up?
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Old 06-01-2018, 07:27 AM   #5
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could it be you inserted the strap the wrong direction? end up inserting bottom a up?
You can insert the straps on both ends for right handed or left handed so most likely is the 3rd party strap lug issue
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Old 06-01-2018, 03:58 PM   #6
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Yep..

I am thinking could be the lug issue or unless he inserted "wrongly" as in bottom face inserted as Up.

( upper insert to lower is okay..)
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Old 06-01-2018, 05:42 PM   #7
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On original Apple straps, it should slide in smoothly with a nice 'click'.
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Old 20-03-2018, 11:00 PM   #8
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im using 3rd party straps, no problem, have to slide in slowly.
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Old 21-03-2018, 11:30 AM   #9
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Did u press and hold the small button before removing?
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