HWZ Forums

Login Register FAQ Mark Forums Read

Welcome to ASUS eCustomer Service Center

Like Tree16Likes
Closed Thread
 
LinkBack Thread Tools
Old 19-08-2011, 12:09 PM   #1
Featured Distributor for Hardware Clinic, ASUS eCustomer Service Center
 
ASUS@SG's Avatar
 
Join Date: Jul 2011
Posts: 7,312
Welcome to ASUS eCustomer Service Center

This thread is mainly for informative purpose. Please kindly PM me or start a thread in this e-Customer Service Center if you need help with any ASUS related problems and feedbacks. This is to enable us to thread and follow up on your issues much efficiently. - Thanks!

Hello everyone,

Finally, ASUS has started our eCustomer Service Center in HWZ. Please feel free to post any enquiries and I will try my best to reply to all enquiries within 24-48hours. For urgent matters, you can contact our distributor or our services center. Check out our distributor thread here.

ASUS Singapore Sales Office
15A Changi Business Park Central 1, EIGHTRIUM Singapore 486035
Tel: 66228888
Email: marketing_sg@asus.com

Operating Hours:
Monday – Friday
9am – 6pm
Closed on Saturday, Sunday and all public holiday

ASUS Singapore Service Center
No.8 Burn Road, #11-16 Trivex, Singapore 369977
(Nearest MRT: Tai Seng CC11, please use exit “A” towards Irving Road and walk straight towards the junction).
Tel: +65 66369163
Products Servicing: Notebooks, Tablets, Padfone, Desktop, AIO and Monitor only

ASUS Singapore Service Center
Operating Hours:

Monday – Friday
9:30am to 5:30pm
Saturday
9:30am to 12:30pm
Closed on Sunday & Public holiday

Avertek Enterprises Pte Ltd
25 Kallang Ave #03-03/04 Singapore 339416
Helpdesk Hotline: 6341 7839
Support Email: N.A
Website: http://www.avertek.com.sg/index.html
HWZ Forum Username: Avertek

Servicing for: Motherboard, Wireless & Networking, Internal ODD, Server

Ban Leong Technologies Pte Ltd
150 Ubi Avenue 4, Level 4 Singapore 408825
Helpdesk Hotline: 6512 9250
Support Email: support@banleong.com.sg
Website: http://www.banleong.com/sg/
HWZ Forum Username: ASUSinside

Servicing for: Motherboard, Graphics Card, Audio Card, Media Player, External ODD

ASUS Singapore Service Center
Enquiries/Feedback Channel

Web Portal: http://vip.asus.com/eservice/techserv.aspx

ASUS Facebook:
Facebook: http://www.facebook.com/asus.sg

ASUS Campus Elites (program in campus):
For students:

Last edited by ASUS@SG; 05-01-2016 at 08:19 PM.. Reason: relocation of avertek
ASUS@SG is offline  
Old 11-04-2012, 01:50 PM   #2
Featured Distributor for Hardware Clinic, ASUS eCustomer Service Center
 
ASUS@SG's Avatar
 
Join Date: Jul 2011
Posts: 7,312
Hi Asus

My GTX 560Ti is having a serious problem in gaming. All the textures in a game is distorted. I've tried 5 different games ( MassEffect3, Syndicate, Battlefield 3, Rage and DeusEx) all of them are totally unplayable. Windows desktop is running fine but 1080p content tend to skip n hangs the player while using gpu offloading. I am yet to test the games with my IGP.
Any help would be great to identify the problem

Thanks
Hi disruptorxx,

Can you try if it can pass Furmark 15mins benchmark test?

Thanks.

Best regards,
ASUS Technology.
__________________
ASUS Service Center Location (SG):
Click here for location and operating hours

For warranty information and repair status:
Click here to enquire

To purchase laptop or zenfone adapter/battery/accessories:
Click here to check the pricing and availability

Other general enquiries or feedback:
Email: marketing_sg@asus.com

*Response may take up to 2-4 working days. Please be patient.

For technical assistance, please contact +65 66369163 Operation hours: Mon~Fri 9:30am - 5:30pm, Extended hours on Wed 5:30pm - 7:00pm, Sat 09:30am - 12.30pm, Closed on Sunday and Public Holiday.

Ensure that you have the product in front of you and that it is turned on, if feasible. In addition, please ensure that you have the following information available: Serial Number (E.g: F5N0BC022939214) Model Number (E.g: UX303LN) Problem encountered

Join ASUS Facebook
Subscribe to ASUS Youtube
ASUS@SG is offline  
Old 11-04-2012, 03:21 PM   #3
Senior Member
 
Join Date: Apr 2008
Posts: 1,045
My asus k43s charging port have problem. I cant use without the battery. Isit covered in the warranty
I have got the same problem with the same model too.
Intending to drop by the service centre on friday.
What do i need to bring and anything I need to do before going down?
__________________
liesx
beisong is offline  
Old 23-04-2012, 10:05 PM   #4
Junior Member
 
Join Date: Nov 2007
Posts: 80
Hi ASUS@SG,

I have a broken key "~/`" for ASUS K53S. I don't think it is cover in warranty. May I know can I buy just 1 key instead of the whole keyboard for replacement. What should I do and how much is that?

Thanks.
__________________
Sharing is Caring.
nicholson77 is offline  
Old 30-04-2012, 11:54 AM   #5
Senior Member
 
chanzhf's Avatar
 
Join Date: Apr 2008
Posts: 1,575
This is ridiculous. Been trying for 1 hour to get connected to the service centre at Burn Road but either no one is answering or the call centre staff have no idea who to route me to. At the very least, have someone man the phone lines please. Also my messages to ASUS@SG went unreplied.

Some fantastic service you guys have
chanzhf is offline  
Old 05-05-2012, 12:25 PM   #6
Member
 
Join Date: Jan 2011
Posts: 147
Hi ASUS@SG I just purchase my G73SW Notebook last year on Suntec City, but the battery seems died also I don't use the battery often.. is there any battery warranty for my product? Thanks

Problem Description:
NoteBook battery status indicate 38% plugged in charging when laptop is powering on with ac adapter. While notebook is power on with power adapter, the battery isn't charging and status of battery dead stuck at "38% plugged in charging" Which means the notebook "Battery" can't power on without the ac adapter. I think the battery is dead . I have try different power source, its the same.

Problem: Battery can't operate without power adapter, and status indicate 38% plugged in charging.
Inquiry: Is there a battery warranty?
Product: G73SW
date of purchase: 2011/06/11
place of purchase: Suntec City
SoaringCloud is offline  
Old 09-05-2012, 03:11 AM   #7
Senior Member
 
Calvin.Lee's Avatar
 
Join Date: Dec 2007
Posts: 1,893
Question Suspect my ASUS Maximus IV Gene-Z is faulty

Hi ASUS Support,

Not sure if this is the best channel to ask for the support for my ASUS M4G-Z mobo which fail to post more than 3 weeks ago?

Before I did any further test on the board, I first did a CMOS reset and the mobo debug LED shows "F2" - meaning "Recovery Process Started" according to the manual.

Note I have never OC my CPU or mobo and I am not a gamer before this happen.

Since then I have tried other suggestions like testing the mobo with 1 stick of RAM per slot at a time but still it does not post.

I do not have a spare CPU for testing so I am not sure if it is the CPU or the mobo that is faulty so I ask in the ASUS eCustomer Serivce Center first.

The exact problem can be found here in this thread below;
http://forums.hardwarezone.com.sg/ha...e-3681141.html

Please advise, thank you.
Calvin
__________________
In Memory of GENIE - died on 08/04/2014, is with GOD happily ever. PEANUT died on 03/04/2010.
Calvin.Lee is offline  
Old 09-05-2012, 10:02 AM   #8
Arch-Supremacy Member
 
colonelsoh's Avatar
 
Join Date: May 2010
Posts: 16,093
wah even with 1 stick of rams... it doesnt even post?... Dimm slots confirm chibaboom already..

best bet to bring down to let ASUS check..

prior to that im guessing your CPU isnt causing any issues right? just the F2 debugging?
__________________
A creative man is motivated by the desire to achieve, not by the desire to beat others.
colonelsoh is offline  
Old 09-05-2012, 10:02 AM   #9
Arch-Supremacy Member
 
colonelsoh's Avatar
 
Join Date: May 2010
Posts: 16,093
bring down both to let them test..
__________________
A creative man is motivated by the desire to achieve, not by the desire to beat others.
colonelsoh is offline  
Old 09-05-2012, 02:30 PM   #10
Junior Member
 
Join Date: Aug 2009
Posts: 33
P7P55D

I bought Asus P7P55D motherboard from Sim Lim Square in 27/9/2009. Recently I suspect that the onboard sound card is faulty as there is no sound coming out from the speaker which is connected to motherboard.

Am I right that the warranty for the motherboard is 3 yrs? Can I bring it down and get it repaired?

Hope to hear from you soon.
m0neytree is offline  
Old 10-05-2012, 12:43 AM   #11
Senior Member
 
Calvin.Lee's Avatar
 
Join Date: Dec 2007
Posts: 1,893
wah even with 1 stick of rams... it doesnt even post?... Dimm slots confirm chibaboom already..

best bet to bring down to let ASUS check..

prior to that im guessing your CPU isnt causing any issues right? just the F2 debugging?
Yeah, I do not have any CPU issues at all before that...
My board I should bring where to do RMA now since there are 2 distro for ASUS at the time I brought this board.... , I think?
__________________
In Memory of GENIE - died on 08/04/2014, is with GOD happily ever. PEANUT died on 03/04/2010.
Calvin.Lee is offline  
Old 10-05-2012, 01:02 PM   #12
Featured Distributor for Hardware Clinic, ASUS eCustomer Service Center
 
ASUS@SG's Avatar
 
Join Date: Jul 2011
Posts: 7,312
Yeah, I do not have any CPU issues at all before that...
My board I should bring where to do RMA now since there are 2 distro for ASUS at the time I brought this board.... , I think?
Maximus IV Gene-z under Avertek
Please do try and see if that helps:-
- Remount CPU
- Remount RAM / try other RAM
- BIOS update


I bought Asus P7P55D motherboard from Sim Lim Square in 27/9/2009. Recently I suspect that the onboard sound card is faulty as there is no sound coming out from the speaker which is connected to motherboard.

Am I right that the warranty for the motherboard is 3 yrs? Can I bring it down and get it repaired?

Hope to hear from you soon.
Hi m0neytree,

You may send it to Ban Leong for RMA

Thanks
__________________
ASUS Service Center Location (SG):
Click here for location and operating hours

For warranty information and repair status:
Click here to enquire

To purchase laptop or zenfone adapter/battery/accessories:
Click here to check the pricing and availability

Other general enquiries or feedback:
Email: marketing_sg@asus.com

*Response may take up to 2-4 working days. Please be patient.

For technical assistance, please contact +65 66369163 Operation hours: Mon~Fri 9:30am - 5:30pm, Extended hours on Wed 5:30pm - 7:00pm, Sat 09:30am - 12.30pm, Closed on Sunday and Public Holiday.

Ensure that you have the product in front of you and that it is turned on, if feasible. In addition, please ensure that you have the following information available: Serial Number (E.g: F5N0BC022939214) Model Number (E.g: UX303LN) Problem encountered

Join ASUS Facebook
Subscribe to ASUS Youtube
ASUS@SG is offline  
Old 11-05-2012, 12:07 AM   #13
Senior Member
 
Calvin.Lee's Avatar
 
Join Date: Dec 2007
Posts: 1,893
Maximus IV Gene-z under Avertek
Please do try and see if that helps:-
- Remount CPU
- Remount RAM / try other RAM
- BIOS update
Thanks for support contact, is Avertek under the Hardwarezone Clinic Forum so I can log a report? Or I have to call them directly?

-I have already remounted the CPU but same issue.
-I have already remount the RAM (even mount 1 stick at a time) but same issue.
-I do not have any other RAMs to test.
-How do I do a BIOS update when the system cannot go to BIOS/POST now? Sorry for the newbie questions but I am not too familiar with ASUS mobo.
__________________
In Memory of GENIE - died on 08/04/2014, is with GOD happily ever. PEANUT died on 03/04/2010.
Calvin.Lee is offline  
Old 13-05-2012, 11:23 AM   #14
Senior Member
 
Demonbecks's Avatar
 
Join Date: Feb 2004
Posts: 1,342
hi, have the P8P67Pro B3 board, used EZ Flash to update bios to latest version(3207), now my computer cannot post or enter bios, there's a normal beep when first booting up, followed by 1 long beep and 3 short beeps. VGA led and Boot led light is on. Does this mean my graphics card is dead?
Demonbecks is offline  
Old 13-05-2012, 01:08 PM   #15
Senior Member
 
Demonbecks's Avatar
 
Join Date: Feb 2004
Posts: 1,342
hi, have the P8P67Pro B3 board, used EZ Flash to update bios to latest version(3207), now my computer cannot post or enter bios, there's a normal beep when first booting up, followed by 1 long beep and 3 short beeps. VGA led and Boot led light is on. Does this mean my graphics card is dead?
Nevermind, solved this (sort of) myself.

Turns out the 3207 version doesn't sit well with 6950s modded with 6970 bios.

Currently making do with default 6950 bios until this is addressed in the next bios release (hopefully).
Demonbecks is offline  
Closed Thread
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Terms of Service for more information.


Thread Tools

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On