IMPORTANT ! Please take note !
Australia Immigration system is currently having some issue with passengers holding existing VISA that you had applied last year which haven't expire and a NEW Visa that we had just applied.
Below is an Example
Passenger departure date from SIN to Perth : 28May2014 at 2200hrs
(Arrive Perth 29May2014 at 0300hrs)
OLD Visa applied last Year : Expire on 28May2014
NEW Visa applied on 20May14 : Expire on 20May2015
At Changi Airport, Check-in staff will not be able to find your ETA record.
This is because the OLD Visa haven't expire and there is a NEW Visa overlapping each other.
Thus, Check-in staff could not detect any ETA record in their system.
Show them the ETA slip that we had applied for you.
Ask them to call the Australia Immigration for help on this matter.