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Old 25-09-2018, 12:42 PM   #1
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IT helpdesk support/tech support question

Hi guys. I'm very interested in IT jobs. I'm currently looking for jobs mentioned above.
I'm currently only holding a O levels cert and working full time at some customer support. Currently 25 years old btw.
Will it work out if I take IT courses (maybe from comptia) and NOT taking diploma?
If yes, anyone got recommendations on what IT courses I should start taking now?
Many thanks in advance and any help is greatly appreciated!!
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Old 25-09-2018, 07:53 PM   #2
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Hi guys. I'm very interested in IT jobs. I'm currently looking for jobs mentioned above.
I'm currently only holding a O levels cert and working full time at some customer support. Currently 25 years old btw.
Will it work out if I take IT courses (maybe from comptia) and NOT taking diploma?
If yes, anyone got recommendations on what IT courses I should start taking now?
Many thanks in advance and any help is greatly appreciated!!
whats wrong with customer support ?

yes, diploma is not that useful in IT but it still helps. you can try to study and take MCSA or CCNA on your own, that will be more than enough to help you land an entry level IT job (if your salary expectations are not that high 1.8k-2.5k)

IT is not as good as u think, if able to climb the ladder in customer support, it is better, level 1 IT support is also the same most of the time, need to deal with a lot of users/management/people on top of technical issues.

alternative can try to go for Express IT at Lithan Hall Academy (though some ppl said not good). got a few threads before here where ppl asked the same qn so maybe u can take a look at them too.

https://forums.hardwarezone.com.sg/c...e-5625544.html

https://forums.hardwarezone.com.sg/c...s-5788816.html

https://forums.hardwarezone.com.sg/c...n-5713739.html

https://forums.hardwarezone.com.sg/c...d-5675069.html

Last edited by havetheveryfun; 25-09-2018 at 07:56 PM..
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Old 31-10-2018, 03:48 PM   #3
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Hi guys. I'm very interested in IT jobs. I'm currently looking for jobs mentioned above.
I'm currently only holding a O levels cert and working full time at some customer support. Currently 25 years old btw.
Will it work out if I take IT courses (maybe from comptia) and NOT taking diploma?
If yes, anyone got recommendations on what IT courses I should start taking now?
Many thanks in advance and any help is greatly appreciated!!
Go private dip and degree. Its does makes a difference. Certification u want to go to which route?
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Old 16-11-2018, 09:05 PM   #4
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go complete your dip/degree paper first.

when u get older and u still hold on only to O leber paper and doing desktop jod, u will forever stuck w 2.5k jod .
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Old 27-11-2018, 12:33 PM   #5
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hi ts agree with the rest that you should at least have a dip or degree first...after that if u still want to pursue the IT helpdesk role then get the ITIL certification. that's a very impt cert to have in the helpdesk industry
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Old 29-11-2018, 10:00 AM   #6
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You would need that cert just ot get into the interview..
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Old 13-04-2019, 03:55 PM   #7
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Hi guys. I'm very interested in IT jobs. I'm currently looking for jobs mentioned above.
I'm currently only holding a O levels cert and working full time at some customer support. Currently 25 years old btw.
Will it work out if I take IT courses (maybe from comptia) and NOT taking diploma?
If yes, anyone got recommendations on what IT courses I should start taking now?
Many thanks in advance and any help is greatly appreciated!!
It really depends on what is your future plan.

There is always a different route with a different plan. If you plan to stay as level one support, basic cert like A+, MCP, CCENT will work.

If you plan to move on to level two support, you will need a dip (pte or gov) and more adv cert.

Of course, if you plan to get more grant for study and job in govt sector, you will need to get dip with govt body.

When you plan to move to level three, SME, you will need more adv cert and experience.

Of course, you plan to move to management level, Degree will be a ticket to join the team.

If you plan to be a Regional Management Team, MSc is the entry ticket. Of course, whatever mention above are required too.

Dip, Degree and Master is one-time pain with expensive price.

Cert is a lot cheaper. But you need to renew it every 2 - 3 years depending on what cert are you taking. I had an old friend that clear cert yearly just to keep all his cert updated. Spend many months of study and a lot more money on study materials.
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Last edited by DavidFhu; 13-04-2019 at 04:01 PM.. Reason: Update with more information
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