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RE : Forums contact window and sales & RMA reserved items @ service center :

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Old 20-01-2014, 11:10 AM   #16
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Length of RMA periond during CNY period :

Please take note that RMA periods will take longer than usual during CNY period.
As Tw will have at least 10days off, Cn will be minimm 15days off from factory.
They will face manpower shortage after returning from CNY.
RMA timing will easily take 8-10weeks or even more depending on the models.
Do take note.
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Old 02-01-2015, 11:28 AM   #17
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Length of RMA periond during CNY period :

Please take note that RMA periods will take longer than usual during CNY period.
As Tw will have at least 10days off, Cn will be minimm 15days off from factory.
They will face manpower shortage after returning from CNY.
RMA timing will easily take 8-10weeks or even more depending on the models.
Do take note.
Happy New Year to everyone in HWZ.
It is another new year and CNY is around the corner.
Please take note of RMA timings during CNY periods.
(before and after)
This is something that happens every year.
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Old 29-05-2015, 02:53 PM   #18
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Hi guys,

Please note that I will away for the whole of next week.
Including a couple of colleagues.
We will be gone for Computex.(annual IT exhibition)
I will not be able to get back to any queries promptly.
Please call in to our service center if you have any queries.

Thanks!
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Old 14-10-2015, 02:21 PM   #19
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Hi guys,

I will not be around for the next couple of days.
Will be back on Tuesday 20/10.
If there are any queries, please call in to enquire instead.
Anything pertaining to RMA, troubleshooting, please call in to service center to check.
If it is not urgent, you can drop a PM.
Will check when I'm back.
Questions on MSI GPUs, free feel to msg in TwinFrozr Club :
http://forums.hardwarezone.com.sg/ha...b-3116298.html

Cheers.
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Old 16-11-2015, 10:11 AM   #20
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My PM has been cleared.
Apologies, it was full over the weekend.
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Old 29-12-2015, 11:39 AM   #21
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Hi guys,

Please note that we will not be open on Thurs, 31st Dec.
Business will resume on Mon, 4th Jan 2016.

Wishing everyone a Happy New Year!
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Old 22-01-2016, 10:03 AM   #22
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It's another year and CNY is around the corner.

Reminder to take note of the length of time for RMA during this period :

Please take note that RMA periods will take longer than usual during CNY period.
As Tw will have at least 10days(2 weeks) off, Cn(factory side) will be minimum 15days(3weeks) off.
Usually, they will face manpower shortage after returning from CNY.
RMA timing will easily take 8-10weeks or even more depending on the models.
Please take note.
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Old 28-02-2016, 10:12 AM   #23
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How's the rma time lead now? Is it still slow with backlogs or now is a good time? Need RMA a GTX760.
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Old 29-02-2016, 10:59 AM   #24
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How's the rma time lead now? Is it still slow with backlogs or now is a good time? Need RMA a GTX760.
Hi ben,

It's back to normal now if new RMA sending.
(6-8weeks.)
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Old 02-03-2016, 05:48 PM   #25
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Just a note.
I will not be around the rest of the week.
Overseas for a short meeting.
Will reply PMs when I'm back next week.
Anything urgent, please call to office to enquire.

Thanks!
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Old 08-03-2016, 11:10 AM   #26
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Update :

I'm back to office.
Will slowly clear the outstanding PMs today.

Cheers.
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Old 30-03-2016, 03:30 PM   #27
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Hi guys,

Just a note.
I will not be around the rest of the week.
Will be overseas during that time.
Will reply PMs when I'm back next week wednesday.
Anything urgent, please call to office to inquire.

Thanks!
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Old 11-05-2016, 06:40 PM   #28
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Update,

I will not be around the rest of the week.
Will be overseas during that time.
Will reply PMs when I'm back next week Tuesday, 17/05.
Anything urgent, please call to office to inquire.

Thanks!
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Old 27-05-2016, 05:34 PM   #29
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Hi guys,

Please note that I will not be around for the whole of next week till following Tuesday(7th Jun)
For RMA and enquiries, please call in.
Sorry, as this whole week very busy too.

Thanks!
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Old 07-06-2016, 01:22 PM   #30
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Ok, just back from overseas.
Will reply the PMs later.

Cheers.
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