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Are your Seasonic cables melting?

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Old 12-03-2014, 02:27 AM   #31
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Hi Guys,

Locally, we have not yet met with any case of melting cables due to over loading.
Seasonic says that so far, it only occurs with 290/290X under constant full load, usually in the case of bitcoin mining.

However, for users that is concerned and would like to have a peace of mind, please feel free to email icare@corbell.com.sg with the following details.

Full model number
Serial number
A copy of the purchase invoice
The type of VGA cards used
Full name & mailing address


As it takes some time to ship the cables over, please be patient with us to help send the cables to you.

Cheers
I have sent the email & chasers over the last few days, just asking for an acknowledgement of my details. But have completely no reply from your company.
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Old 12-03-2014, 02:32 AM   #32
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Hi Guys,

Locally, we have not yet met with any case of melting cables due to over loading.
Seasonic says that so far, it only occurs with 290/290X under constant full load, usually in the case of bitcoin mining.

However, for users that is concerned and would like to have a peace of mind, please feel free to email icare@corbell.com.sg with the following details.

Full model number
Serial number
A copy of the purchase invoice
The type of VGA cards used
Full name & mailing address


As it takes some time to ship the cables over, please be patient with us to help send the cables to you.

Cheers
I have sent the email & chasers over the last few days, just asking for an acknowledgement of my details. But have completely no reply from your company.
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Old 09-04-2014, 05:24 AM   #33
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Hi Corbell,

my cables melted & connector part on PSU also damaged. Internals of the PSU possible damaged too, not sure. GPU also possibly damaged. And I was using an undervolted 7970 lightning, not R290.

R280x are rebranded 7970s, so I assume overclocked or high usage ones are also likely prone to damage & fire hazards? I have been pushed around on this matter & yet to receive a proper solution.


Last edited by Spookies; 09-04-2014 at 05:48 AM..
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Old 16-06-2014, 04:51 PM   #34
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Any update? I'm thinking of buying the R9 290.
Using X650 bought around september 2013.
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Old 16-06-2014, 06:19 PM   #35
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Any update? I'm thinking of buying the R9 290.
Using X650 bought around september 2013.
those that have burnt cables have already been replaced.

If you have concerns, can follow the instructions below to exchange the cables.

"
However, for users that is concerned and would like to have a peace of mind, please feel free to email icare@corbell.com.sg with the following details.

Full model number
Serial number
A copy of the purchase invoice
The type of VGA cards used
Full name & mailing address


As it takes some time to ship the cables over, please be patient with us to help send the cables to you.

Cheers "
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Old 17-06-2014, 03:07 PM   #36
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those that have burnt cables have already been replaced.

If you have concerns, can follow the instructions below to exchange the cables.

"
However, for users that is concerned and would like to have a peace of mind, please feel free to email icare@corbell.com.sg with the following details.

Full model number
Serial number
A copy of the purchase invoice
The type of VGA cards used
Full name & mailing address


As it takes some time to ship the cables over, please be patient with us to help send the cables to you.

Cheers "
How many burn cases were there, since few weeks ago u said there were none in singapore.

i got my x650km3 from singapore but I dont live there so i am really worried.

Please share details about burn cable case including the gfx card used and etc.
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Old 18-06-2014, 11:27 AM   #37
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How many burn cases were there, since few weeks ago u said there were none in singapore.

i got my x650km3 from singapore but I dont live there so i am really worried.

Please share details about burn cable case including the gfx card used and etc.
there were 3 cases so far with melted cables, all are sent back to Seasonic for analysis, following is some conclusion from their analysis.

Some known application issue
Some improper application are discovered during our investigation.

1. Customer’s Bitcoin mining” program used for the system, which is much higherpower consumption on graphic cards. We had tested this program with 2x7970 graphic cards and one of them burned out after we did one night test.

2. One customer said connector burn was caused by half connection, quoted as below.
I know its 100% the issue with the melted cable when I only half connect the cable to the power supply unit. When I say
half connect, I mean I didnt connect the cable fully to the power supply unit.

3. Customer used 5 GPUs in a 3 PCIe slots M/B by using powered PCIE risers

Solution:
Upgrade to higher grade PCI-E cables.

So generally if you do not have any extreme usage like bitcoin mining, there is no need for any actions.
However, if you are bitcoin mining or you just want to have a peace of mind, please feel free to send us the request for the change of cables.

Cheers






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Old 19-06-2014, 03:58 AM   #38
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there were 3 cases so far with melted cables, all are sent back to Seasonic for analysis, following is some conclusion from their analysis.

Some known application issue
Some improper application are discovered during our investigation.

1. Customer’s Bitcoin mining” program used for the system, which is much higherpower consumption on graphic cards. We had tested this program with 2x7970 graphic cards and one of them burned out after we did one night test.

2. One customer said connector burn was caused by half connection, quoted as below.
I know its 100% the issue with the melted cable when I only half connect the cable to the power supply unit. When I say
half connect, I mean I didnt connect the cable fully to the power supply unit.

3. Customer used 5 GPUs in a 3 PCIe slots M/B by using powered PCIE risers

Solution:
Upgrade to higher grade PCI-E cables.

So generally if you do not have any extreme usage like bitcoin mining, there is no need for any actions.
However, if you are bitcoin mining or you just want to have a peace of mind, please feel free to send us the request for the change of cables.

Cheers






now where to get a higher grade cable :/
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Old 19-06-2014, 07:18 AM   #39
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I'm using SeaSonic M12ii 850W PSU with 2x GTX 680. Should I be worried?
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Old 19-06-2014, 04:13 PM   #40
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now where to get a higher grade cable :/
if you are not located in Singapore, I can't help much
maybe you can send an email to support@seasoniceu.com


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Old 19-06-2014, 04:15 PM   #41
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I'm using SeaSonic M12ii 850W PSU with 2x GTX 680. Should I be worried?
so far, the incident mainly occurs during bitcoin mining or in full load for long time

there shouldn't be much concern but if you want a peace of mind, just send us the email, will get it sent to you.

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