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Bank with the WORST customer service in Singapore

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View Poll Results: Bank with the WORST customer service in Singapore
UOB 66 19.19%
DBS 15 4.36%
OCBC 93 27.03%
Bank of China 33 9.59%
HSBC 42 12.21%
Citi 39 11.34%
ANZ 45 13.08%
ICBC 11 3.20%
Voters: 344. You may not vote on this poll

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Old 09-07-2016, 08:31 PM   #1
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Bank with the WORST customer service in Singapore

Which bank do you think has the worst customer service?

Share some of your examples

Need to add Standard Chartered to the list too, admin can help?

Last edited by 789asd; 10-07-2016 at 12:22 PM..
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Old 09-07-2016, 08:35 PM   #2
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Which bank do you think has the worst customer service?

Share some of your examples
HSBC, hands down. I have more than enough examples published in the forum.
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Old 09-07-2016, 10:55 PM   #3
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HSBC hands down.

Applied for 1 card, signed one Letter of Instruction, they sent 6 credit report pulls to CBS in 1 day. Pulled down my credit rating.

After that applied for 1 Advance account, they open 2 for me instead, tell me to use one and they will close the other one. No issue. One week later, after I put in money, they close the other account as well. Never call, never mail, I only find out when I try to activate my atm card. Call them they tell me that they close the account and a cashier's cheque is on it's way. Say account close in error. End up cashier's cheque was never sent, until now never offer me any for of compensation.

F*ck HSBC.
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Old 09-07-2016, 10:58 PM   #4
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Citizen bank lah....moi ask CS can piak or not...she call the security guard!
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Old 09-07-2016, 10:59 PM   #5
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Definitely not SCB.

Can just to give you 30k
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Old 10-07-2016, 12:23 PM   #6
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Personally I find UOB the worse. They're slow on replying to emails.

Their attitude and the way they reply customers is appalling too. Always replying on the defensive.
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Old 10-07-2016, 04:49 PM   #7
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Personally I find UOB the worse. They're slow on replying to emails.

Their attitude and the way they reply customers is appalling too. Always replying on the defensive.
I once called UOB to check on something, the local CSO guy told me to check on google instead..

ANZ de Pinoy CSO like to make assumptions, and never fails to give misleading info too..
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Old 10-07-2016, 05:51 PM   #8
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UOB for me.
Gave me wrong information that resulted me in getting 'late payment fee' when my due date was not even due.
Promised to waive it and after getting it waived, 'late interest charge' was added.
Although they waived it also eventually, they did not apologise or even answer my enquiry about the whole mistake.
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Old 10-07-2016, 06:06 PM   #9
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Definitely not SCB.

Can just to give you 30k
My personal experience is bad with SCB
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Old 10-07-2016, 06:14 PM   #10
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I once called UOB to check on something, the local CSO guy told me to check on google instead..

ANZ de Pinoy CSO like to make assumptions, and never fails to give misleading info too..
sibei agree with u on the ANZ!
they are the laziest bunch of CSOs i ever talked to.
- their tone sounds lazy
- they get irritated easily
- they often give excuses to shut us up on our query so that they can immediately close case with us.
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Old 10-07-2016, 06:40 PM   #11
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Definitely HSBC...
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Old 10-07-2016, 06:42 PM   #12
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sibei agree with u on the ANZ!
they are the laziest bunch of CSOs i ever talked to.
- their tone sounds lazy
- they get irritated easily
- they often give excuses to shut us up on our query so that they can immediately close case with us.
Ha, ur 3 points I totally concur too.
Once, the CSO just hanged up on me, I tried to lodge a complaint via the website, but the link is invalid, I jitao email ANZ Aussie for a follow up..
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Old 10-07-2016, 07:17 PM   #13
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sibei agree with u on the ANZ!
they are the laziest bunch of CSOs i ever talked to.
- their tone sounds lazy
- they get irritated easily
- they often give excuses to shut us up on our query so that they can immediately close case with us.
Agree for all points, it reminds me one case with them when they owed me almost 10k miles, chased for months changed different CSO as the previous ones always on leave etc., their cso tone even with scorn, in the end pissed me off, wrote to MAS, then they credited the missing points within 2 days, now glad I cancelled all their cards.
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Old 10-07-2016, 10:17 PM   #14
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OCBC, Standard Chartered.

OCBC rejected my credit card application. Said below 30k by their relationship manager. (when i'm holding Amex, visa, master from UOB, DBS, Citibank, AMEX). Didn't figure out what is her problem for doing so...

Standard Chartered. iBanking was really lousy. CSO didn't managed to help out.
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Old 10-07-2016, 10:25 PM   #15
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OCBC, Standard Chartered.

OCBC rejected my credit card application. Said below 30k by their relationship manager. (when i'm holding Amex, visa, master from UOB, DBS, Citibank, AMEX). Didn't figure out what is her problem for doing so...

Standard Chartered. iBanking was really lousy. CSO didn't managed to help out.
In what way was std chartered ibanking really lousy? I found it quite good
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