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-   -   DBS Black Amex - Shopee & Qoo10 transactions tagged under wrong Professional Services MCC (https://forums.hardwarezone.com.sg/credit-cards-line-credit-facilities-243/dbs-black-amex-shopee-qoo10-transactions-tagged-under-wrong-professional-services-mcc-6342501.html)

everyoneall 23-07-2020 09:00 PM

DBS Black Amex - Shopee & Qoo10 transactions tagged under wrong Professional Services MCC
 
Hi,

Recently, DBS Black Amex Credit Card offered "6% cashback on all spend" promotion from 1 Apr - 30 Sep 2020. Cashback will be credited after 60 days.

After 3 mths, DBS confirmed that all my Shopee and Qoo10 transactions to the DBS Black Amex Credit Card - since Apr 2020, are all tagged under Professional Services MCC (Merchant Classification Code) instead, and are excluded from the 6% Cashback.

DBS claims it's Merchants' fault that tag the MCC Code wrongly. But, strangely, it only happens to DBS Black Amex Card. It doesn't happen to other DBS credit cards (eg. Live Fresh VISA, SAFRA MC, etc). And, I find it too coincidental, that both Shopee and Qoo10 tag same wrong MCC code together.

So, do take note, when you spend on the DBS Black Amex credit card.

Regards.

pchltws 23-07-2020 10:46 PM

They try to SMOKE you lo....

TiedInsurer 24-07-2020 10:18 AM

Quote:

Originally Posted by everyoneall (Post 128657400)
Hi,

Recently, DBS Black Amex Credit Card offered "6% cashback on all spend" promotion from 1 Apr - 30 Sep 2020. Cashback will be credited after 60 days.

After 3 mths, DBS confirmed that all my Shopee and Qoo10 transactions to the DBS Black Amex Credit Card - since Apr 2020, are all tagged under Professional Services MCC (Merchant Classification Code) instead, and are excluded from the 6% Cashback.

DBS claims it's Merchants' fault that tag the MCC Code wrongly. But, strangely, it only happens to DBS Black Amex Card. It doesn't happen to other DBS credit cards (eg. Live Fresh VISA, SAFRA MC, etc). And, I find it too coincidental, that both Shopee and Qoo10 tag same wrong MCC code together.

So, do take note, when you spend on the DBS Black Amex credit card.

Regards.

Seems like the problem is with Shopee/Qoo tagging with AMEX. MCC code can defer depending on payment network. Anyone else with a different AMEX card can confirm?

CrashWire 25-07-2020 06:24 AM

Quote:

Originally Posted by everyoneall (Post 128657400)
After 3 mths, DBS confirmed that all my Shopee and Qoo10 transactions to the DBS Black Amex Credit Card - since Apr 2020, are all tagged under Professional Services MCC (Merchant Classification Code) instead, and are excluded from the 6% Cashback.

Did you check it for yourself using the DBS virtual assistant? https://milelion.com/2019/04/18/dbs-...r-transaction/

Very unlikely that Shopee and Qoo10 are both 8999.

d3fc0n 25-07-2020 09:45 AM

edit; ok i didnt get cashback for my qoo10 purchase. but it was counted as min spend quota

d3fc0n 25-07-2020 10:37 AM

seems like qoo10 really grp as biz service. my latest qoo10 txn

https://i.imgur.com/Mw3wJ3P.jpg

benlau1 25-07-2020 01:23 PM

I didn't receive the 6% cashback for my Shopee purchase too

everyoneall 25-07-2020 04:44 PM

yup, recently found this DBS digibot good feature - to see MCC code for card spends, etc.

- For DBS Black Amex Card only
SHOPEE SINGAPORE SHOPE SINGAPORE 702 Merchant Category: BUSINESS SERVICES
QOO10 PTE LTD SINGAPORE 702 Merchant Category: BUSINESS SERVICES

- For other DBS Credit Cards
Shopee - Singapore 62708100 SGP Merchant Category: VARIETY STORES
QOO10 SINGAPORE SGP Merchant Category: MISCELLANEOUS GENERAL MERCHANDISE

Somehow, DBS Black Amex is the only card, amongst my many banks' credit cards, to tag Shopee and Qoo10 transactions under Business Services MCC. This MCC is normally excluded in many banks' credit cards' cashback, so I'll definitely know if any of my Shopee/Qoo10 spends are excluded from cashback.

d3fc0n 25-07-2020 10:30 PM

i reached out to dbs. nt sure if can appeal for the cashback. i sent them proof of purchase on qoo10

gutlink28 26-07-2020 10:36 AM

I also wrote in...

Hopefully with more feedback, they will look into it.

d3fc0n 27-07-2020 05:46 PM

DBS has gotten back to me. they will accord the cashback (within 60 days :s22: ) that was missed due to the MCC cockup. so those who didnt get your cashback, get intouch with a CSO, send over your qoo10 invoice to them then they will act on it accordingly

gutlink28 27-07-2020 11:00 PM

Quote:

Originally Posted by d3fc0n (Post 128738991)
DBS has gotten back to me. they will accord the cashback (within 60 days :s22: ) that was missed due to the MCC cockup. so those who didnt get your cashback, get intouch with a CSO, send over your qoo10 invoice to them then they will act on it accordingly

After I saw your update, I used the online chat and talked to a CSO.

Strangely, she told me the Qoo10 transactions are eligible even though they are categorized as Business Services.

I've captured the chat conversation as evidence in case they take their words back.


d3fc0n 28-07-2020 07:32 AM

Quote:

Originally Posted by gutlink28 (Post 128745637)
After I saw your update, I used the online chat and talked to a CSO.

Strangely, she told me the Qoo10 transactions are eligible even though they are categorized as Business Services.

I've captured the chat conversation as evidence in case they take their words back.


maybe they whitelist qoo10 after the multiple feedback. best is still monitor it accordingly

everyoneall 28-07-2020 08:17 PM

Quote:

Originally Posted by d3fc0n (Post 128748286)
maybe they whitelist qoo10 after the multiple feedback. best is still monitor it accordingly

hopefully, with more ppl feedback to DBS, they realised the issue;
and auto issues cashback for Qoo10 & Shopee transactions under DBS Black Amex 6% promo.
instead of current mode - which requires customers to call them up to complain on this, and send them Qoo10/Shopee order emails as proof for appeal.

blueboat 31-07-2020 08:31 PM

Auto cash back would be good. This promo will still be on for a few more months. There are other promos eg DBS go online go contactless that are facing this issue too


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