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Old 04-10-2019, 08:39 AM   #1
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Fraudulent charges

Anyone being charged for transaction not made?

This morning is the first time I received message that my card has been charged ..... $1.29 only for smrt use at 6.53 am.

Dumb company asked my to check with smrt. Told them that I am not going to do what they asked Company more dumb to say they will investigate the matter and reply me within 60 days. For $1.29

I have NEVER used my card since Aug 2013 and my last statement received was Sep 2013 and all 3 sup cards are in my drawer! They said I will received replacement cards within 3 days while they check.

I am shocked when I woke up at 7.50 am.
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Old 04-10-2019, 09:03 AM   #2
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Mostly due to your mistake that you did not take out your card to tap.


It is your loss if you did not call. SMRT will get their money one way or another.
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Old 04-10-2019, 09:11 AM   #3
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Mostly due to your mistake that you did not take out your card to tap.


It is your loss if you did not call. SMRT will get their money one way or another.
How could tap wrongly. My cards are all at home since never used for years.

And I already said that I woke up at 7.50 when the card was used at 6.54

Last edited by henrylbh; 04-10-2019 at 09:14 AM..
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Old 04-10-2019, 09:22 AM   #4
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Anyone being charged for transaction not made?

This morning is the first time I received message that my card has been charged ..... $1.29 only for smrt use at 6.53 am.

Dumb company asked my to check with smrt. Told them that I am not going to do what they asked Company more dumb to say they will investigate the matter and reply me within 60 days. For $1.29

I have NEVER used my card since Aug 2013 and my last statement received was Sep 2013 and all 3 sup cards are in my drawer! They said I will received replacement cards within 3 days while they check.

I am shocked when I woke up at 7.50 am.
Lodge a report
U use app for tpt payment?
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Old 04-10-2019, 09:37 AM   #5
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File a charge back claim. There's a thread in this forum on how to do it.
https://forums.hardwarezone.com.sg/credit-cards-line-credit-facilities-243/credit-card-chargeback-guide-5370558-new-post.html
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Old 04-10-2019, 09:57 AM   #6
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How could tap wrongly. My cards are all at home since never used for years.

And I already said that I woke up at 7.50 when the card was used at 6.54
the sms doesnt come immediately. For e.g., DBS sms will be sent at 6 plus for the usage the day before. So key thing is to indeed verify that you or somebody had not accidentally bring the card out and tap the on the bus/train and is not in your phone wallet.
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Old 04-10-2019, 10:35 AM   #7
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Lodge a report
U use app for tpt payment?
I drive
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Old 04-10-2019, 10:39 AM   #8
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the sms doesnt come immediately. For e.g., DBS sms will be sent at 6 plus for the usage the day before. So key thing is to indeed verify that you or somebody had not accidentally bring the card out and tap the on the bus/train and is not in your phone wallet.
Already mentioned that card was used at 6.53 and message was received instantly at 6.54 and I woke up at 7.50 to discover
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Old 04-10-2019, 11:02 AM   #9
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Load your card details into SimplyGo app and check bus/MRT transaction history to see if it's really a transport payment.
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Old 04-10-2019, 11:10 AM   #10
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Load your card details into SimplyGo app and check bus/MRT transaction history to see if it's really a transport payment.
No need. My sms already mentioned it's transport payment. Called the bank, also said smrt charge.

What SimplyGo when I drive?
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Old 04-10-2019, 11:45 AM   #11
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someone find your lonely card and decide to bring it for a ride .
__________________
[SIZE=1]ciao...[/SIZE]
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Old 04-10-2019, 12:34 PM   #12
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someone find your lonely card and decide to bring it for a ride .
You formerly from Bedok North?
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Old 04-10-2019, 12:38 PM   #13
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Already mentioned that card was used at 6.53 and message was received instantly at 6.54 and I woke up at 7.50 to discover
usage shld not be 6.53.

As i said, the card will only be charged the next day for the prior day usage. is accumulated on a daily basis. some banks dont even send the notification.
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Old 04-10-2019, 12:59 PM   #14
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usage shld not be 6.53.

As i said, the card will only be charged the next day for the prior day usage. is accumulated on a daily basis. some banks dont even send the notification.
6.53 is not the usage. It's the time the card was used this morning. 6.54 is the time of message I received. And the charge is $1.29.

What you said is not applicable in my case. Based on the message the charge should be instant, not next day.
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Old 04-10-2019, 01:01 PM   #15
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someone find your lonely card and decide to bring it for a ride .
Yes my card very very lonely

Together with 3 sup cards, they are in my drawer for years without getting out

And they are brand new, and the bank will be sending me replacement cards soon
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