irenecsn73
Junior Member
- Joined
- Aug 25, 2018
- Messages
- 37
- Reaction score
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Dear All,
Advise needed.
I have a charged on my card for GBP300 (S$558.14), unauthorised charge made on 22June2018 at "HOME BAR & KITCHEN" Ickenham, London.
I received a message from Citibank about the suspicious usage of my card around 3.28am, quickly revert to them ard 9.30am when i woke up but its too late.
I opened a dispute case on the very same day 22June2018 ..... 3 months later, on 26Sept2018 received a letter from Citibank that the Case is now Closed BUT THE DISPUTED AMOUNT HAS TO BE BORNE BY ME !!!!!
Called them and was told that investigation has been done & concluded that my physical card has been used there coz there is NO WAY THAT THE CHIPS ON THE CARD CAN BE DUPLICATED.
This is seriously ridiculous... the card has been with me all the time till now. I didnt travel to London at that time nor anyone elses with my card.
I was demand to pay the S$558.14 for transaction that i didnt make.
ANYONE FACING THE SAME ISSUE?
PLEASE HELP
Message & Letter from Citibank
23Jun2018 Message on the suspicious transaction 1/2
23Jun2018 Message on the suspicious transaction 2/2
26Sep2018 Letter from Citibank 1/2
26Sept2018 Letter from Citibank 2/2
TIMELINE :
23Jun2018 3.48am - Received message on the suspicious transaction
23Jun2018 9.06am - Replied the text and called the bank to notify them & cancel my card
04Oct2018 - Received the letter dated 26Sep2018 that I have to bear the amount used
04Oct2018 1.00pm - Called the bank, was told nothing can be done. Requested a call back from the
manager of the dispute team.
05Oct2018 4.30pm - Called MAS regarding this issue & was referred a Citibank's officer no to contact
05Oct2018 5.00pm - Called Citibank officer, she will discuss with the relevant team and revert next week
07Oct2018 2.40pm - Received a call back that I requested on 04Oct2018 with the customer service. A
Service Manager called me instead of someone from the dispute team. Told me the letter
was FINAL. THE ONLY THING I CAN DO NOW IS TO REPORT POLICE !!!!
I am so so frustrated with CITIBANK
Advise needed.
I have a charged on my card for GBP300 (S$558.14), unauthorised charge made on 22June2018 at "HOME BAR & KITCHEN" Ickenham, London.
I received a message from Citibank about the suspicious usage of my card around 3.28am, quickly revert to them ard 9.30am when i woke up but its too late.
I opened a dispute case on the very same day 22June2018 ..... 3 months later, on 26Sept2018 received a letter from Citibank that the Case is now Closed BUT THE DISPUTED AMOUNT HAS TO BE BORNE BY ME !!!!!
Called them and was told that investigation has been done & concluded that my physical card has been used there coz there is NO WAY THAT THE CHIPS ON THE CARD CAN BE DUPLICATED.
This is seriously ridiculous... the card has been with me all the time till now. I didnt travel to London at that time nor anyone elses with my card.
I was demand to pay the S$558.14 for transaction that i didnt make.
ANYONE FACING THE SAME ISSUE?
PLEASE HELP
Message & Letter from Citibank
23Jun2018 Message on the suspicious transaction 1/2
23Jun2018 Message on the suspicious transaction 2/2
26Sep2018 Letter from Citibank 1/2
26Sept2018 Letter from Citibank 2/2
TIMELINE :
23Jun2018 3.48am - Received message on the suspicious transaction
23Jun2018 9.06am - Replied the text and called the bank to notify them & cancel my card
04Oct2018 - Received the letter dated 26Sep2018 that I have to bear the amount used
04Oct2018 1.00pm - Called the bank, was told nothing can be done. Requested a call back from the
manager of the dispute team.
05Oct2018 4.30pm - Called MAS regarding this issue & was referred a Citibank's officer no to contact
05Oct2018 5.00pm - Called Citibank officer, she will discuss with the relevant team and revert next week
07Oct2018 2.40pm - Received a call back that I requested on 04Oct2018 with the customer service. A
Service Manager called me instead of someone from the dispute team. Told me the letter
was FINAL. THE ONLY THING I CAN DO NOW IS TO REPORT POLICE !!!!
I am so so frustrated with CITIBANK
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