From HSBC website:
Sign up now and receive*:
S$120 cash back# or HSBC's Gold Class Movie Card# (worth S$138) for new customers
or S$50 cash back+ for existing customers
+ S$20 cash back with supplementary card sign up
+ S$20 cash back^ (Online sign up exclusive)
* Not applicable to customers who have cancelled any HSBC credit card within the last 12 months. To qualify, charge a minimum of S$600 in Qualifying Transactions within a month of Card Account Opening Date. Other terms and conditions apply. # Must not hold any existing HSBC credit card. + Existing HSBC credit card must be issued more than 24 months earlier. ^ Full supporting documents must be uploaded. The customer must also consent to receive direct marketing and promotional materials from HSBC by indicating on the Letter of Instruction.
I applied for this card during a recent promo - Sign up online to get $20 cashback
However the bank now calls to tell me that HSBC's Marketing team is refusing to give the $20 for the sign up online as i did not tick to agree to receive their direct-marketing
There was No mention that we have to tick this option to receive the $20, as it previously mention that the cashback was for online sign up and did not mention that applicants have to tick that box in the Letter of Instruction
Anyone else encounter this?