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OCBC Bank 27-02-2017 11:02 AM

Quote:

Originally Posted by jacques.jiean (Post 106583010)
Can we earn miles/redeem miles from OCBC Titanium Card? (not Titanium Rewards)

I signed up recently because I need a new miles card but now it doesn't give miles?

Hi jacques.jiean,

You will earn 1 OCBC$ for every 1$ spent on the OCBC Titanium Card, and OCBC$ can be subsequently converted to Krisflyer Miles

The Titanium Bonus Miles Programme was discontinued from 1 December 2016.

You may wish to consider applying for the OCBC Titanium Rewards Credit Card and can find out more information on it here: https://www.ocbc.com/personal-bankin...astercard.html

Hope this clarifies.

^WX

elnewbie 28-02-2017 09:47 AM

All,

I just ended a long call with OCBC and we managed to trace the root cause. It seems that all SamsungPay MST transactions were not awarded the 9X. The CSO could identify that these transactions were made using SamsungPay but at the same time, no 9X was awarded.

They are looking to rectify this problem now.

Quote:

Originally Posted by vince123123 (Post 106559184)
I seem to have gotten mine for Jan but it cannot be reconciled with my records, have sent OCBC a request for a breakdown and am waiting for it.


Inix 04-03-2017 10:07 AM

OCBC Bank,

Do you know if the bank will continue the promotion for the 10X points for mobile transactions?

OCBC Bank 06-03-2017 04:39 PM

Quote:

Originally Posted by Inix (Post 106681358)
OCBC Bank,

Do you know if the bank will continue the promotion for the 10X points for mobile transactions?

Hi Inix,

Thank you for your interest in our promotion.

This promotion is valid till 31 March 2017.

^WX

vince123123 15-03-2017 12:15 PM

Has anyone been getting OCBC$ the past week? Mine seems to be stuck for about a week, not sure what the problem is. CSO cannot assist and is still checking.

OCBC Bank 16-03-2017 10:16 AM

Quote:

Originally Posted by vince123123 (Post 106891977)
Has anyone been getting OCBC$ the past week? Mine seems to be stuck for about a week, not sure what the problem is. CSO cannot assist and is still checking.

Hi vince123123,

We apologise for any inconvenience caused.

We are checking with the relevant department on this, and once there is an update, our service executive will get in touch with you.

^DG

nicholaslee 19-03-2017 08:41 PM

anyone got 10x for topping up ezbuy?

lavenderblues 24-03-2017 10:20 PM

That could explain why my points didn't tally. I use this card using Samsung pay only. Should get additional 9. Still waiting for them to get back. I felt very irritated when they reply with generic answers again and again and I have to email them another time.

elnewbie 25-03-2017 07:07 AM

Be prepared to wait. I'm their BOS client and it took me quite a while, with multiple chasers and followups just to get the missing points credited. Really turned off by the bad service.

Quote:

Originally Posted by lavenderblues (Post 107080445)
That could explain why my points didn't tally. I use this card using Samsung pay only. Should get additional 9. Still waiting for them to get back. I felt very irritated when they reply with generic answers again and again and I have to email them another time.


Inix 25-03-2017 10:06 AM

Quote:

Originally Posted by nicholaslee (Post 106983313)
anyone got 10x for topping up ezbuy?

No. I've tried it and it didn't work

Inix 25-03-2017 10:06 AM

Quote:

Originally Posted by OCBC Bank (Post 106911582)
Hi vince123123,

We apologise for any inconvenience caused.

We are checking with the relevant department on this, and once there is an update, our service executive will get in touch with you.

^DG

Hi OCBC,

Here too. My 10x points have not been happening for a while.

mynameisjon 27-03-2017 02:07 AM

Any one else having problems trying to apply for the card on their website. Click the apply now button and nothing happens

OCBC Bank 27-03-2017 03:19 PM

Quote:

Originally Posted by Inix (Post 107084801)
Hi OCBC,

Here too. My 10x points have not been happening for a while.

Hi Inix,

Have you spoken to us regarding this issue?

If not, do call our hotline at 1800 363 3333 so that our service executive may advise.

^WX

OCBC Bank 27-03-2017 03:25 PM

Quote:

Originally Posted by mynameisjon (Post 107113347)
Any one else having problems trying to apply for the card on their website. Click the apply now button and nothing happens

Hi mynameisjon,

The application site might be unavailable at night, could you try again?

Do PM us should you still be unable to apply, thank you.

^WX

GRENADENATOR 28-03-2017 01:55 PM

Quote:

Originally Posted by elnewbie (Post 107083293)
Be prepared to wait. I'm their BOS client and it took me quite a while, with multiple chasers and followups just to get the missing points credited. Really turned off by the bad service.

Don't you know, BoS still treated as separate entity internally.


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