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Old 30-11-2020, 01:38 PM   #3091
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Hi Desires,

Allow us to clarify that the above was a specific response to a post made back in 8th October 2019.

We would like to clarify that MCCs are determined by the merchant and the payment association (Visa/MasterCard), and is not within OCBC's control.

You may refer to the latest T&C here for a list of the eligible MCCs:
https://www.ocbc.com/iwov-resources/...ef-1sept20.pdf

Thank you.

^XF
Hello, pls donít talk to me like I am idiot. Of course I know the code is not determined by bank, I am not new to credit cards! In the above thread I asked ppl to contact u for help, you r here being sarcastic to tell me to read ur tnc? Come on! Did I say u MCC is within your control? Based on the number of cards I am holding u really think I donít know? If u think the reply from DG was outdated then u should put a disclaimer that all decision from Ocbc is final, u donít entertain dispute anymore so that ppl donít bother to read every thread and spent time to write in. It was official website that I bought the items from, if u donít entertain pls make it clear. There is really no such need of taking risk to use OCBC card. If itís not because I hit the cap for other cards I wonít use urs, I could even use any general spending card
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Old 30-11-2020, 01:46 PM   #3092
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Hello! May I confirm that purchases at Dell Online store will be eligible for 10X OCBC$?

Thanks!
Actually no point asking. They will only give u a general answer now, so it is not going to be helpful. There r plenty of cards can give u same amount of miles without need of checking the MCC with Ocbc. Uob preferred platinum card, Hsbc revolution card, DBS woman world master card ( u donít have to be woman to have one), Citibank rewards card. Somemore Ocbc only has one transfer partner, KF.
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Old 30-11-2020, 04:24 PM   #3093
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Hello, pls donít talk to me like I am idiot. Of course I know the code is not determined by bank, I am not new to credit cards! In the above thread I asked ppl to contact u for help, you r here being sarcastic to tell me to read ur tnc? Come on! Did I say u MCC is within your control? Based on the number of cards I am holding u really think I donít know? If u think the reply from DG was outdated then u should put a disclaimer that all decision from Ocbc is final, u donít entertain dispute anymore so that ppl donít bother to read every thread and spent time to write in. It was official website that I bought the items from, if u donít entertain pls make it clear. There is really no such need of taking risk to use OCBC card. If itís not because I hit the cap for other cards I wonít use urs, I could even use any general spending card
Hi Desires,

Thank you for the feedback, and we are sorry for not being able to accord the bonus OCBC$ for your transaction.

Previously, on an exception, we may grant OCBC$ for transactions that fall under a relevant category, but does not fall under the eligible MCC.

However, with effect from 22 November 2019, bonus OCBC$ will be based strictly on the MCC of a transaction.

^DG
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Old 04-12-2020, 09:21 PM   #3094
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Hi merry_christmas,

Purchases at Lenovo will be eligible for 10x OCBC$.

^CC
Hi

In July 2020 I purchased a laptop at Lenovo SG but no 10X bonus OCBC$ was awarded.

After enquiring through the secured email, a OCBC CSO informed me that the transaction was coded under 5999 and thus don't qualify.

I understand the bank cannot control the MCC code the merchant used. But similarly the consumer cannot control the MCC code and for a laptop purchase which clearly within the defined categories it is unfortunate that it is the consumer that is penalised for something beyond our control.

If the bank chooses to penalise the consumer then unfortunately the only solution available for the consumer is to choose a card which avoids the lottery of the MCC.

Last edited by eyjja1; 04-12-2020 at 09:35 PM.. Reason: Additional remark
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Old 06-12-2020, 12:37 PM   #3095
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Hi Desires,

Thank you for the feedback, and we are sorry for not being able to accord the bonus OCBC$ for your transaction.

Previously, on an exception, we may grant OCBC$ for transactions that fall under a relevant category, but does not fall under the eligible MCC.

However, with effect from 22 November 2019, bonus OCBC$ will be based strictly on the MCC of a transaction.

^DG
Looks like nothing has changed since my MCC dispute w OCBC last year.

Further for the record on this 22 Nov 2019 cut off, my disputed transactions were made before 22 Nov 2019, but due to the delayed crediting of points, I could only raise the dispute after that date and OCBC refused to grant any exception.

Can always count on excellent service with OCBC.
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Old 07-12-2020, 01:07 PM   #3096
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Hi

In July 2020 I purchased a laptop at Lenovo SG but no 10X bonus OCBC$ was awarded.

After enquiring through the secured email, a OCBC CSO informed me that the transaction was coded under 5999 and thus don't qualify.

I understand the bank cannot control the MCC code the merchant used. But similarly the consumer cannot control the MCC code and for a laptop purchase which clearly within the defined categories it is unfortunate that it is the consumer that is penalised for something beyond our control.

If the bank chooses to penalise the consumer then unfortunately the only solution available for the consumer is to choose a card which avoids the lottery of the MCC.
Looks like nothing has changed since my MCC dispute w OCBC last year.

Further for the record on this 22 Nov 2019 cut off, my disputed transactions were made before 22 Nov 2019, but due to the delayed crediting of points, I could only raise the dispute after that date and OCBC refused to grant any exception.

Can always count on excellent service with OCBC.
Thank you for the feedback.
We are sorry for not being able to accede.

Bonus OCBC$ will only be granted based on MCC or if the transactions are made from one of the following merchants:


Alibaba
Daigou
Mustafa Centre
AliExpress
Ezbuy
Qoo10
Amazon
IKEA
Shopee
Courts
Lazada
Taobao

^DG
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Old 08-12-2020, 05:14 PM   #3097
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Thank you for the feedback.
We are sorry for not being able to accede.

Bonus OCBC$ will only be granted based on MCC or if the transactions are made from one of the following merchants:


Alibaba
Daigou
Mustafa Centre
AliExpress
Ezbuy
Qoo10
Amazon
IKEA
Shopee
Courts
Lazada
Taobao

^DG
Thanks for the reply. I suppose the only solution is to use other cards.
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Old 08-12-2020, 06:50 PM   #3098
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Bonus OCBC$ will only be granted based on MCC or if the transactions are made from one of the following merchants:


Alibaba
Daigou
Mustafa Centre
AliExpress
Ezbuy
Qoo10
Amazon
IKEA
Shopee
Courts
Lazada
Taobao

^DG
I have spent on Alibaba on 25 Oct, still have yet to receive bonus points, is this normal?
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Old 08-12-2020, 08:36 PM   #3099
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Thanks for the reply. I suppose the only solution is to use other cards.
There are many cards in the market and it is the consumer's choice, but as far as I know almost every card uses the same MCC system..
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Old 09-12-2020, 12:43 AM   #3100
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There are many cards in the market and it is the consumer's choice, but as far as I know almost every card uses the same MCC system..
Believe he/she is referring to using other cards that are more laxed and easier to clock the spends for benefits, like online or paywave category is easier to determine than specific MCCs which is a gamble unless you have done a transaction before and is sure of the MCC especially for big purchases.

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Old 09-12-2020, 09:34 AM   #3101
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I have spent on Alibaba on 25 Oct, still have yet to receive bonus points, is this normal?
Hi fone,

Was the transaction posted in October or November?

5 OCBC$ will be credited for every S$5 spend (i.e. the Base OCBC$) when the transaction is posted.

The remaining 45 OCBC$ (i.e. the Bonus OCBC$) will be credited by the end of the following month, computed based on the relevant transaction posting date.

^DG
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Old 09-12-2020, 11:14 AM   #3102
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Believe he/she is referring to using other cards that are more laxed and easier to clock the spends for benefits, like online or paywave category is easier to determine than specific MCCs which is a gamble unless you have done a transaction before and is sure of the MCC especially for big purchases.

Posted from PCWX using SM-G965F
Paywave yes PPV and Revo are quite good for those but for Online I don't think there is a card that doesn't rely on MCC or merchant coding.
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Old 09-12-2020, 04:18 PM   #3103
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Hi fone,

Was the transaction posted in October or November?

5 OCBC$ will be credited for every S$5 spend (i.e. the Base OCBC$) when the transaction is posted.

The remaining 45 OCBC$ (i.e. the Bonus OCBC$) will be credited by the end of the following month, computed based on the relevant transaction posting date.

^DG
It is in my statement, dated 27 Oct, so I should be receiving the bonus by end November?

Edited: Call center got back to me and credited the missing bonus miles. To all, please check your bonus miles, since mine can be missing, yours can too.

Last edited by fone; 09-12-2020 at 04:39 PM..
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Old 09-12-2020, 07:25 PM   #3104
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Hello, can I check if ikea purchase on both online and offline are eligible to 10x ocbc$?
If so, under furniture category only or includes lightings etc.
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Old 10-12-2020, 09:46 AM   #3105
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It is in my statement, dated 27 Oct, so I should be receiving the bonus by end November?

Edited: Call center got back to me and credited the missing bonus miles. To all, please check your bonus miles, since mine can be missing, yours can too.
Hi fone,

Understand you've managed to speak to a service executive on this, thank you.

^XF
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