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Old 11-06-2016, 01:48 PM   #466
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Alas... I am not. I think unless it improves I will not go for a renewal.

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Old 11-06-2016, 01:52 PM   #467
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It is a bad bargain unless you are an Ocbc premier customer, for which there are additional perks.
Could you share what these additional benefits are?
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Old 12-06-2016, 08:54 AM   #468
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It is a bad bargain unless you are an Ocbc premier customer, for which there are additional perks.
eh, please sic the perks
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Old 12-06-2016, 07:30 PM   #469
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Voyage redeems commercial tickets, which obviously has far more availability. On point worth, its really dependent on what you're looking for.
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Old 12-06-2016, 10:44 PM   #470
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One benefit was that the complimentary airport transfers are not subject to minimum spend.

eh, please sic the perks
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Old 20-06-2016, 09:14 AM   #471
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Can someone share about the OCBC voyage concierge services ? Is it good? Worth it ?
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Old 20-06-2016, 05:38 PM   #472
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Can someone share about the OCBC voyage concierge services ? Is it good? Worth it ?
Hi Nightgyr,

You could find out more on what Voyage Exchange offers on our website at http://www.ocbc.com/personal-banking...-card.html#voy.

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Old 20-06-2016, 06:20 PM   #473
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Yes but I would like to know more from personal feedback....
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Old 25-06-2016, 07:05 PM   #474
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Hi,

Just browsed through this thread because I got charged the annual fee which they refused to waive...

I proceeded to cancel the card but guess what... The ocbc rep over the phone told me can cancel the card, but the annual fee must still pay!!!

After browsing through this thread I realised that several bros who wanted to cancel the card faced the same problem. Just like to check if you managed to get it solved?

Thanks a lot.

Edit:

Just like to clarify, I paid the annual fee for the first year. The annual fee ocbc insists I pay are for the second year (just billed in statement)

Last edited by coppee; 25-06-2016 at 07:08 PM..
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Old 25-06-2016, 11:41 PM   #475
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That shucks..... Most of the banks are actually quite ok with waiving annual fees.... Think just cancel and don use the bank again.
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Old 26-06-2016, 01:36 AM   #476
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That shucks..... Most of the banks are actually quite ok with waiving annual fees.... Think just cancel and don use the bank again.
Hi,

Just to clarify, the issue here is not with cancelling, it is having to pay the annual fee for the second year even if you cancel the card.
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Old 26-06-2016, 10:10 AM   #477
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Is that actually legal, charging for something you are not using? Is it in the T&Cs anywhere? My (possibly incorrect) assumption was that all cards do not charge annual fee if you choose to cancel instead of paying them.

Just like to clarify, I paid the annual fee for the first year. The annual fee ocbc insists I pay are for the second year (just billed in statement)
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Old 26-06-2016, 07:08 PM   #478
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Is that actually legal, charging for something you are not using? Is it in the T&Cs anywhere? My (possibly incorrect) assumption was that all cards do not charge annual fee if you choose to cancel instead of paying them.

5.3. OTHER CHARGES
In addition to the above, you shall also be responsible where applicable for the following charges (unless specifically waived by us) including but not limited to:
(a) non-refundable annual service fee for the issue and renewal of each Principal and Supplementary Card;
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Old 26-06-2016, 09:50 PM   #479
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5.3. OTHER CHARGES
In addition to the above, you shall also be responsible where applicable for the following charges (unless specifically waived by us) including but not limited to:
(a) non-refundable annual service fee for the issue and renewal of each Principal and Supplementary Card;
think the spirit of the above t&c is for those who used the card and then decide to cancel it say after a few weeks or months.

for those for decided to cancel the card when its due for renewal and the bank refused to waive the ANNUAL fee, its clearly gouging on the bank's part to insist that the customer pays the next year's annual fee even if he decided to cancel the card
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Old 27-06-2016, 09:52 AM   #480
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think the spirit of the above t&c is for those who used the card and then decide to cancel it say after a few weeks or months.

for those for decided to cancel the card when its due for renewal and the bank refused to waive the ANNUAL fee, its clearly gouging on the bank's part to insist that the customer pays the next year's annual fee even if he decided to cancel the card
From my understanding, even if we are not using the card for the current year and we have been charged an annual fee - we are liable and any waiveer refund or pro-rate refund is solely OCBC's discretion. This is my conversation with the contact centre.

So safest way is to cancel the card, before issue of renewal or most importantly - before the annual fee is reflected on latest statement.

Hopefully OCBC can provide a reply on why this stance, which is rather hard than soft. Just my opinion
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