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QUESTION ABOUT CITIBANK PREMIERMILES CARD

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Old 19-02-2019, 11:21 AM   #3721
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Anyone handled a dispute with citibank before? I got double charged by an online merchant but the merchant said in their records I was only charged once. Transactions in my citi app shows two charges on my premiermiles card. Called citi and they said got to wait till the pending is cleared to check if both charges go through. Was wondering if they will follow thru because im flying for 9 days later tonight and wont be contactable via phone.
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Old 19-02-2019, 12:31 PM   #3722
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Anyone handled a dispute with citibank before? I got double charged by an online merchant but the merchant said in their records I was only charged once. Transactions in my citi app shows two charges on my premiermiles card. Called citi and they said got to wait till the pending is cleared to check if both charges go through. Was wondering if they will follow thru because im flying for 9 days later tonight and wont be contactable via phone.
Pending charge has a timeline to be posted. It will be removed eventually if not posted.
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Old 19-02-2019, 01:08 PM   #3723
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you just wait 9days later back and see ur statement since is pending not charge to card yet still got time to dispute when in the end ur statement come got double charge
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Old 19-02-2019, 03:39 PM   #3724
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Hi, any update on this? Curious to know
Errrr...Dude? I already copied and pasted the whole chat convo with the CSO?!?! Did you noticed it?
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Old 19-02-2019, 08:42 PM   #3725
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Hi guys. For the spend $8888 promo any know if paying my prudential premium will qualify for:
a. 1.2 miles per $1
b. Qualifying spend towards the $8888

Thank you
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Old 19-02-2019, 09:51 PM   #3726
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Hi guys. For the spend $8888 promo any know if paying my prudential premium will qualify for:
a. 1.2 miles per $1
b. Qualifying spend towards the $8888

Thank you
(a) Insurance premium is not eligible for 1.2 miles per S$1 spent

https://www.citibank.com.sg/global_d...eement_MT4.pdf

3.3 In determining the amount of retail purchases for purposes of calculation of Citi Miles, the following transactions/charges shall not be taken into account and will not earn any Citi Miles:

(vi) payments to insurance companies (sales, underwriting, and premiums);


(b) The T&C did not explicitly exclude insurance premium, but there is a clause to exclude bill payment, which is very vague.

https://www.citibank.com.sg/global_d...ical_Spend.pdf

1g."Qualifying Spend" refers to any retail transactions (including internet purchases) which do not arise from .... (v) bill payments made using the Eligible Card as a source of funds
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Old 19-02-2019, 09:58 PM   #3727
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Ok thanks man!

(a) Insurance premium is not eligible for 1.2 miles per S$1 spent

https://www.citibank.com.sg/global_d...eement_MT4.pdf

3.3 In determining the amount of retail purchases for purposes of calculation of Citi Miles, the following transactions/charges shall not be taken into account and will not earn any Citi Miles:

(vi) payments to insurance companies (sales, underwriting, and premiums);


(b) The T&C did not explicitly exclude insurance premium, but there is a clause to exclude bill payment, which is very vague.

https://www.citibank.com.sg/global_d...ical_Spend.pdf

1g."Qualifying Spend" refers to any retail transactions (including internet purchases) which do not arise from .... (v) bill payments made using the Eligible Card as a source of funds
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Old 19-02-2019, 10:00 PM   #3728
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Next question - what about using ipaymy or cardup? It should get miles but what about qualifying spend?
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Old 19-02-2019, 10:16 PM   #3729
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Anyone handled a dispute with citibank before? I got double charged by an online merchant but the merchant said in their records I was only charged once. Transactions in my citi app shows two charges on my premiermiles card. Called citi and they said got to wait till the pending is cleared to check if both charges go through. Was wondering if they will follow thru because im flying for 9 days later tonight and wont be contactable via phone.
if u want to go the extra mile, raised a dispute for both transaction. they will eventually release 1 of the txn if they found 1 is a valid txn.
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Old 19-02-2019, 10:58 PM   #3730
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The 30k sign up bonus miles must wait how long ah? I spent $7500 liao 1 month no credit in the balance 11k
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Old 20-02-2019, 07:34 PM   #3731
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I didn't use this card for a long time to be honest as I left SG. I kept it however since I had 100.000 miles and they always politely waived my annual fees. I didn't use this card for the past 3-4 years. Apparently they sent out a letter about inactivity deadline, after which if no transactions posted, they will cancel the card. I missed this letter. There was however NO email / SMS notification about it, which I find very strange. Statements, due alerts, everything is sent via email + SMS and nothing about this closure. I only found out about it when I logged in to the online banking system.

100.000 miles lost unfortunately
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Old 20-02-2019, 07:39 PM   #3732
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I didn't use this card for a long time to be honest as I left SG. I kept it however since I had 100.000 miles and they always politely waived my annual fees. I didn't use this card for the past 3-4 years. Apparently they sent out a letter about inactivity deadline, after which if no transactions posted, they will cancel the card. I missed this letter. There was however NO email / SMS notification about it, which I find very strange. Statements, due alerts, everything is sent via email + SMS and nothing about this closure. I only found out about it when I logged in to the online banking system.

100.000 miles lost unfortunately
Never appeal?
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Old 20-02-2019, 09:08 PM   #3733
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Do u guys pay the annual fee $192.60 for the citi pm card for 10k miles?

Or is a waiver btr?
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Old 20-02-2019, 09:22 PM   #3734
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Do u guys pay the annual fee $192.60 for the citi pm card for 10k miles?

Or is a waiver btr?
Usually I will pay
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Old 21-02-2019, 11:46 AM   #3735
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The purpose of this card is to pay annual fee for the miles. The amount paid to miles return is higher than normal spending

But if you are unwilling, you can get a waiver.

Do u guys pay the annual fee $192.60 for the citi pm card for 10k miles?

Or is a waiver btr?
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