[triggerrfish]

https://www.justclick.sg/voiceofindi...g-conversation

Saw this article that many of my friends have been sharing on FB page- SG Breaking News. The topic is about Prudential agents recording voice conversation with their agency boss and backstabbed him by reporting to Prudential CEO. my two cents of opinion is that how can a professional like a FSC do such unethical thing which cause the issue of basis of trust and confidentiality to be shaken especially in this industry whereby customers share their confidential financial information with their agents. *shake head*

Quote:

https://www.justclick.sg/voiceofindi...g-conversation

Referring to the letter from an anonymous on the topic of voice recordings between Prudential agents and agency boss. After understanding the content of the situation, this is extremely unethical to do such act and very unsecure to such situation from now on.

With the convenience of our smart phone to activate the voice recording function on a touch of our fingers, everything can be recorded secretly. With this in mind, how can we be assured that what we do are not monitored by someone in secret. And also with respect to this, does this mean all these acts are infringing on our privacy and does the Privacy Act comes into place?

Another important point is that the agents had clearly betrayed their agency boss. This act of betrayal can be seen in many situations and especially apparent at workplace where many ferocious battles take place. It is indeed quite disgusted by their actions to even plan this to ‘eradicate’ their agency boss. The incident seems like typical scene in a period drama in a palace. It is easy to see that the evil side of humans already existed a very long time ago for a simple reason. Power. The power which can bring about fame, money and many other things. What they forgot is that with the ill intention and the things they carried out, karma may strike back. Do good and be rewarded, do evil and be punished!

What most of the Singaporeans view financial advisors is their duty to keep the confidentiality of their clients to themselves. This is ought to be the basic principles of what advisors should be upholding. While the two financial advisors can do this breach of confidentiality within their company and within its own agency, many seriously questioned the trust that we, as the policyholders, placed in them, and sincerely have doubts of Prudential as an insurance company to keep the financial details of all their customers. As professionals serving customers and keeping the confidentiality of their customers, the two financial advisors have breached the trust the customers have placed in them. This incident would surely make most of the Singaporeans look at Prudential and their financial advisors at a totally different light.

As one of the Singaporeans, we believe all insurance agencies will uphold its integrity and transparency so as to strengthen all consumers’ confidence. Remember that trust is hard to find but easy to lose.

[williamsohSG]

triggerrfish wrote:

Saw this article that many of my friends have been sharing on FB page- SG Breaking News. The topic is about Prudential agents recording voice conversation with their agency boss and backstabbed him by reporting to Prudential CEO. my two cents of opinion is that how can a professional like a FSC do such unethical thing which cause the issue of basis of trust and confidentiality to be shaken especially in this industry whereby customers share their confidential financial information with their agents. *shake head*

I know some agents like to "secretly" do voice recording, that why I feel uncomfortable talking to such agents, as this is not right at all.

[sebastionsim]

triggerrfish wrote:

Saw this article that many of my friends have been sharing on FB page- SG Breaking News. The topic is about Prudential agents recording voice conversation with their agency boss and backstabbed him by reporting to Prudential CEO. my two cents of opinion is that how can a professional like a FSC do such unethical thing which cause the issue of basis of trust and confidentiality to be shaken especially in this industry whereby customers share their confidential financial information with their agents. *shake head*

As one of the Singaporeans, we believe all insurance agencies will uphold its integrity and transparency so as to strengthen all consumers’ confidence. Remember that trust is hard to find but easy to lose.

[imbenjaminleo]

I feel that this is not honest if they do this voice recording. Everything that is discuss between the agent and client should be strictly kept confidential and secret. If this happen, any secret information can be accidentally leak out anytime.

triggerrfish wrote:

Saw this article that many of my friends have been sharing on FB page- SG Breaking News. The topic is about Prudential agents recording voice conversation with their agency boss and backstabbed him by reporting to Prudential CEO. my two cents of opinion is that how can a professional like a FSC do such unethical thing which cause the issue of basis of trust and confidentiality to be shaken especially in this industry whereby customers share their confidential financial information with their agents. *shake head*

[benjaminleo]

If this voice recording thing can happen between the client and agent then I feel it's not that safe sharing information with anybody be it you are from the insurance or bank company. Our confidential and secret info can be shared to anyone and anywhere. It's no longer safe to share information with anyone nowadays also if companies can allow this to happen.

triggerrfish wrote:

Saw this article that many of my friends have been sharing on FB page- SG Breaking News. The topic is about Prudential agents recording voice conversation with their agency boss and backstabbed him by reporting to Prudential CEO. my two cents of opinion is that how can a professional like a FSC do such unethical thing which cause the issue of basis of trust and confidentiality to be shaken especially in this industry whereby customers share their confidential financial information with their agents. *shake head*

[derrickstar]

This should not be allowed to happen. I thought Prudential was a very respectable company yet they are so unethical. This makes me think if I should still continue my insurance with them. It makes me so worried that anytime they can just record and leak out my confidential information. So disappointed.

triggerrfish wrote:

Saw this article that many of my friends have been sharing on FB page- SG Breaking News. The topic is about Prudential agents recording voice conversation with their agency boss and backstabbed him by reporting to Prudential CEO. my two cents of opinion is that how can a professional like a FSC do such unethical thing which cause the issue of basis of trust and confidentiality to be shaken especially in this industry whereby customers share their confidential financial information with their agents. *shake head*

[taykahken]

williamsohSG wrote:

I know some agents like to "secretly" do voice recording, that why I feel uncomfortable talking to such agents, as this is not right at all.

People want to record your voice, what can we do, also nothing mah. Unless you want to check everyone's phone before you talk, so mafan. Best is just boycott only lorh

[strONG.boDY]

derrickstar wrote:

This should not be allowed to happen. I thought Prudential was a very respectable company yet they are so unethical. This makes me think if I should still continue my insurance with them. It makes me so worried that anytime they can just record and leak out my confidential information. So disappointed.

oh my god I have a few policies under Prudential and a few Prudential consultant friends. I think I should reconsider my relationship with them and I wonder how much of my personal information have been leaked out!!

[limvivian]

triggerrfish wrote:

Saw this article that many of my friends have been sharing on FB page- SG Breaking News. The topic is about Prudential agents recording voice conversation with their agency boss and backstabbed him by reporting to Prudential CEO. my two cents of opinion is that how can a professional like a FSC do such unethical thing which cause the issue of basis of trust and confidentiality to be shaken especially in this industry whereby customers share their confidential financial information with their agents. *shake head*

Many customers will feel betrayed if they find out you have recorded their conversations without them knowing. They might not have a legal claim against you, but it could still damage your business image.

[tanjessie]

triggerrfish wrote:

Saw this article that many of my friends have been sharing on FB page- SG Breaking News. The topic is about Prudential agents recording voice conversation with their agency boss and backstabbed him by reporting to Prudential CEO. my two cents of opinion is that how can a professional like a FSC do such unethical thing which cause the issue of basis of trust and confidentiality to be shaken especially in this industry whereby customers share their confidential financial information with their agents. *shake head*

People don’t trust company that’s known for its negative attributes, and those who do work there probably don’t trust the company either.

[tohisabella]

tanjessie wrote:

People don’t trust company that’s known for its negative attributes, and those who do work there probably don’t trust the company either.

Respondents wanted to know where their CEOs personally stood on these issues.

[karenth]

triggerrfish wrote:

Saw this article that many of my friends have been sharing on FB page- SG Breaking News. The topic is about Prudential agents recording voice conversation with their agency boss and backstabbed him by reporting to Prudential CEO. my two cents of opinion is that how can a professional like a FSC do such unethical thing which cause the issue of basis of trust and confidentiality to be shaken especially in this industry whereby customers share their confidential financial information with their agents. *shake head*

People don’t want to work for a business that’s known for its negative attributes, and those who do work there probably don’t trust the company.

[taykahken]

derrickstar wrote:

This should not be allowed to happen. I thought Prudential was a very respectable company yet they are so unethical. This makes me think if I should still continue my insurance with them. It makes me so worried that anytime they can just record and leak out my confidential information. So disappointed.

BUT to be fair, it's just one person that did it, doesn't mean the whole of Prudential is bad apple.

[triggerrfish]

taykahken wrote:

BUT to be fair, it's just one person that did it, doesn't mean the whole of Prudential is bad apple.

It doesn't matter if it's one person or 10 people. The damage has already been made

[taykahken]

triggerrfish wrote:

It doesn't matter if it's one person or 10 people. The damage has already been made

True, but why make so much noise since it's damage done? No point also what lol