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Old 13-01-2008, 03:11 AM   #31
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my bro send in his E65 for repair (the light on the mobile keypad disappeared) on 21dec 2007..

until now there's no news about his mobile. ..


called nokia careline, wad they could say is unknown status yet.


WTF? i certainly do not thnk it takes so long to fix it, and he evne say that the repair is already placed in priority queue.


Wow. if priority queue need to wait for so long.. how about the rest?



GRRRRR
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Old 20-01-2008, 12:56 PM   #32
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Got another horrible experience to share. My 9 month old 6288 broke down, up down keys not responding.

Went to the Suntec service centre last Sunday, waited more than 2 hours for my turn, but it took only 2-3 minutes for me to show them the problem and sent it in.

Monday evening, recieved a call that my phone is ready for collection.(Whoa! Not so bad turnaround time, but I thought too soon) Didn't have time whole week, so collected the phone yesterday, Friday afternoon. Plug the SIM card, tried the arrow keys, seems ok. Signed the reciept acknowledgement, went off.

Went home yesterday night, used the phone to make a 30 second call, tried to sms, then the horrors started. Phone will start flicking to different places, as if keys have been pressed randomly, then started to switch off and on by itself. All this time, my attempts to off it by pressing the power button met with no response. In the end, have to physically remove the battery. Tried putting battery in 2-3 times, again same problem.

WTF! Worked only for a few hours, and became worse than before repair.
Going back to Suntec later to KP at them. Wish me luck.

Think I will trade in the phone immediately after repair this time. My next phone will be Sony Ericsson, no more Nokia for me. Pui!

update:
Collected my 6288 yesterday at Suntec. No indication on the service report on what was done, asked them, they said updated the software. Makes me feel that not very safe, sounds like a stop gap measure.

While I was testing the phone, the guy which was in front of me came back and complained that his faulty key pad was still faulty after repair. I smiled, nothing new.

One of the other counters had a really loud customer, who was on the phone with a Nokia rep. " What is your Nokia mission statement? Connecting people? You are disconnecting me!", " I buy because Nokia is a reputable brand, 6280 gave me problems after 6 months, they say 6288 is improved, now 4 months spolit also, what is your Nokia QC standard? Macam China company", How long do you take to repair? What? 3-5 working days? I am in the sales line, cannot do without phone! Tell you what, I compromised half way, give you till the end of today",......

Took my 6288, went next door , immediately traded in for a low end 2630. No 3G, no a lot of features. Intend to use it as a 2nd phone, hopefully can last at least a couple of years.

When my 1 year is up in early March, will sign for a 3G Sony Ericsson with contract. 7 out of my last 10 phones were Nokia, time to take a break!
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Old 25-01-2008, 01:22 AM   #33
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smart choice, all of us should stop 'gamble' our hard earn money on Nokia phones anymore.
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Old 14-02-2008, 04:00 PM   #34
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Same problem happened to me. what kind of service Nokia has provided?
I sent my E65I for repair on 21 Jan 2007 at woodlands causeway point, until now no one call me about the repair status.
Called the Nokia careline, it took about 1 hour to connect the call, they told me that they will get back to me within 48 hours...but i wait for 3 days already, no one called me also.

The lesson i have learnt is DO NOT buy Nokia mobile phone in the future.

my bro send in his E65 for repair (the light on the mobile keypad disappeared) on 21dec 2007..

until now there's no news about his mobile. ..


called nokia careline, wad they could say is unknown status yet.


WTF? i certainly do not thnk it takes so long to fix it, and he evne say that the repair is already placed in priority queue.


Wow. if priority queue need to wait for so long.. how about the rest?



GRRRRR
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Old 14-02-2008, 08:53 PM   #35
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or perhaps someone could just make this issue big. and get NOKIA to really look into this.

Heard that the NCC is being outsourced? So perhaps something could be done on this.

NCC is really ruining NOKIA brand name.
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Old 18-02-2008, 02:43 PM   #36
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hello i have a sirocco 8800 and i wanna do a fw upgrade. i lost the warranty card and receipt how can i claim the warranty? my phone is quite new ( less thn 1 yr) and when i type *#26702689# it is recorded that my phone was made in 2-2007. i understand that my hp has a 2 yr international warranty. HOW CAN I CLAIM IT?
firmware? thot you could do it at home yourself...

letting ncc do it.. ish dangerous =x
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Old 27-02-2008, 08:03 PM   #37
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or perhaps someone could just make this issue big. and get NOKIA to really look into this.

Heard that the NCC is being outsourced? So perhaps something could be done on this.

NCC is really ruining NOKIA brand name.
They should rename it NHCC, Nokia Heck Care Centre.
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Old 22-03-2008, 10:44 PM   #38
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NOKIA having to known as top few handphone company providing such a F*** DUP service. DAMN disapointed!!

Just bought N82 from IT show, not even used for 1 day, was sent to service center.
2 weeks liao, still not ready.
Was piss off and ask them where my phone, the answer given was at HQ.
Ask them where is HQ....They even dun noe....haiz WTF.

anyone noe where is this so call HQ??
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Old 29-03-2008, 04:40 PM   #39
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wow! all of the question of nokia must be on the forum , it is graet !
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Old 31-03-2008, 10:41 PM   #40
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nokia Care DOESNT CARE bout our phones

i sent my 6500slide for repairs on 15th march SAT at the Suntec branch. this is because my phone cant freakin play a song on the music player and the memory card doesnt seem to be able to be detected by the phone..i hv been tryin out for two weeks alr but thr are no improvements at all, while more problems continue to arise. now the phone occasionally cant display my sms at all.

i went in the mornin and i was happy tt despite the queue i was waited on in less than 20mins.
but my first surprise arose when the girl who was at the counter seems not at all interested in listening to my complains. she gave me the "i alr hear this problem for the one million time" look. she continued to type away while i continue to nag and nag.

so tts it for the first trip. waitin to collect my phone in a weeks time as stated.

30th March SUNDAY
note sunday cos the phone is suppoesed to be ready by SAT. i tried to call the nokia careline(6822 8888) before i went down to check whether the phone was really ready, but all they said was go to the WEBSITE to check!!! how the hell was i supposed to check when thrs no internet access outside. so i drove all the way down. but when i reached the counter tryin to get a queue number, the BEST surprise came.
the customer service lady told me the phone was not ready!!!
and then she continued to tell me that they hv tried to call the 2phone numbers i hv provided to inform me. but HOW THE HELL
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Old 31-03-2008, 10:42 PM   #41
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nokia Care DOESNT CARE bout our phones

i sent my 6500slide for repairs on 15th march SAT at the Suntec branch. this is because my phone cant freakin play a song on the music player and the memory card doesnt seem to be able to be detected by the phone..i hv been tryin out for two weeks alr but thr are no improvements at all, while more problems continue to arise. now the phone occasionally cant display my sms at all.

i went in the mornin and i was happy tt despite the queue i was waited on in less than 20mins.
but my first surprise arose when the girl who was at the counter seems not at all interested in listening to my complains. she gave me the "i alr hear this problem for the one million time" look. she continued to type away while i continue to nag and nag.

so tts it for the first trip. waitin to collect my phone in a weeks time as stated.

30th March SUNDAY
note sunday cos the phone is suppoesed to be ready by SAT. i tried to call the nokia careline(6822 8888) before i went down to check whether the phone was really ready, but all they said was go to the WEBSITE to check!!! how the hell was i supposed to check when thrs no internet access outside. so i drove all the way down. but when i reached the counter tryin to get a queue number, the BEST surprise came.
the customer service lady told me the phone was not ready!!!
and then she continued to tell me that they hv tried to call the 2phone numbers i hv provided to inform me. but HOW THE HELL could they hv called when both phones didn even hv a missed call for the WHOLE FREAKIN WEEK!!!
and now i hv to wait another 5days before my phone is supposed to be ready again....tell me wat can i do to **** nokia upside down...
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Old 18-04-2008, 02:17 PM   #42
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How long will it take to repair my mobile phone in the Nokia Care outlets?
If the defect in the phone is not serious in nature, the Nokia Care outlet should be able to repair and return your phone to you within 1 hour.

incorrect.....!!!! 4 hrs is the minimum i was told, and you cannot asked to be contacted for collection even if your phone is done servicing in less than 4 hrs....and in many cases.....nokia took ages....even mths to get back to customers on repairing of phones.....
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Old 18-04-2008, 02:21 PM   #43
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Opening hours stated 11.00am to 8.00pm, but most times....they pull down the shutters by 7.30pm......should have notices outside to inform of this "early closing".............
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Old 20-04-2008, 08:38 AM   #44
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incorrect.....!!!! 4 hrs is the minimum i was told, and you cannot asked to be contacted for collection even if your phone is done servicing in less than 4 hrs....and in many cases.....nokia took ages....even mths to get back to customers on repairing of phones.....
mine always takes 2 hours... i've gone there alot of times liao ( to Wheelock centre)

Opening hours stated 11.00am to 8.00pm, but most times....they pull down the shutters by 7.30pm......should have notices outside to inform of this "early closing".............
last thursday i went there @ 8.10 (for collection, sent in on same day at about 5+pm), and they settled all the customers first before closing... when i collected my phone, it was already 8.30pm...
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Old 05-06-2008, 08:33 AM   #45
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hiz,

actually....for s/w issues....its better for u not to bring it down to NCC....i tink its a total waste of time....

try getting the data from fellow users....s/w upgrade....do it urself @ home....

juz my 3 cents worth of advice....onli go there if ur hardware is faulty....
Hi,

How if the firmware (for N73) is faulty?
Should I still go to NCC even the warranty has expired?
Anyone in HWZ able to fix it?
I think I've bricked the phone when I'm trying to update the phone software..

Thankz
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