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Bad Experience with Nail Palace

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Old 26-06-2018, 09:11 PM   #1
Junior Member
Join Date: Jan 2000
Posts: 62
Bad Experience with Nail Palace

This sharing is to raise awareness among consumers on the unethical pressuing sales ethics of beauty merchant which we personally encountered. Many of these have already been in the news: https://www.straitstimes.com/lifestyle/skincare-and-beauty-brands-high-pressure-sales-tactics-prompt-complaints-to-case. The most disgusting regarding such merchants is they never admit they are wrong and refused to refund the unused services to us when requested. Unable to settle anything amicably with the branch or their main office, we will consult CASE/Small Claims to take action accordingly.

The summary is my wife was persuaded to take up all the "add-ons" during the midst of her session, without being informed of the add-on prices. Eventually that session came up to S$1000+ over, and they even managed to persuade her to purchase 2x additional sessions at additional S$2000+. Only when she came back then she realised that the merchant should have well informed her about all these add-on charges. She therefore went back to clarify the breakdown of prices. Despite agreeing to pay for the 1x session she utilised, the unethical merchant refused to refund the remaining 2 extra unused sessions.

This is NOT the way to do business.

If you are interested in the full story:
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