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200+ Ping on CoD Warzone on Singtel

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Old 02-05-2020, 04:22 PM   #31
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wa u even more jialat, at least i can log in
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Old 02-05-2020, 05:56 PM   #32
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hey guys i think i found the problem. check out this IP address 139.180.151.180. I checked from the resource monitor, its the one with the most traffic related to MW. I checked that all of us were connected to the same server. Me on singtel, my friends on starhub and viewqwest.

I was getting 200ms and they were getting 10-20ms.

next i ran a geolocate on the IP. I found that it has a listing in SG and in NYC.

So i ran a traceroute, i saw that the traffic is going through to USA on my Singtel. But when i got my friends on starhub and viewqwest to do it, theyre connecting to the one located in singapore. I dont know how but singtel is routing it differently from the rest.

This is the location of the ipaddress https://www.ip2location.com/demo/139.180.151.180 You can see it has a listing in singapore.

This is another listing, https://db-ip.com/139.180.151.180 located in NYC.

Ill post up the screenshots and remove their ipaddresses.

https://imgur.com/a/okxPDnb this is singtel

https://imgur.com/a/b4O4OJa this is viewqwest

https://imgur.com/a/QrMGu04 this is starhub

As you can see, we (on singtel) are taking the long way to the server which it thinks is located in NYC (hence getting 200ms), the other 2 are going directly to a location in singapore(hence getting 20ms).

If you guys can, go play a few games, check the resource monitor (click start and type resource monitor) in windows, click the network tab, under processes with network activity, tick modern warfare and see what IP address you are connecting under network activity. Then sort the addresses by highest send while you're playing a game and record the IP address.

Geolocate the IP address, run a traceroute and post your results if you can, also remove your IP address before posting.

I already contacted singtel and sent them an email with my results, however this might not be the only server, so some additional results would be good. Will update you here if they are able to do anything.

I've also posted here https://www.reddit.com/r/singapore/c..._1gbps_repost/ on the sg reddit and here https://www.reddit.com/r/modernwarfa..._problem_from/ on the mw reddit. please upvote them or follow the instructions and post your results if you can!
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Last edited by anarchy89; 02-05-2020 at 08:10 PM..
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Old 02-05-2020, 08:08 PM   #33
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hey guys i think i found the problem. check out this IP address 139.180.151.180. I checked from the resource monitor, its the one with the most traffic related to MW. I checked that all of us were connected to the same server. Me on singtel, my friends on starhub and viewqwest.

I was getting 200ms and they were getting 10-20ms.

next i ran a geolocate on the IP. I found that it has a listing in SG and in NYC.

So i ran a traceroute, i saw that the traffic is going through to USA on my Singtel. But when i got my friends on starhub and viewqwest to do it, theyre connecting to the one located in singapore. I dont know how but singtel is routing it differently from the rest.

This is the location of the ipaddress https://www.ip2location.com/demo/139.180.151.180 You can see it has a listing in singapore.

This is another listing, https://db-ip.com/139.180.151.180 located in NYC.

Ill post up the screenshots and remove their ipaddresses.

https://imgur.com/a/okxPDnb this is singtel

https://imgur.com/a/b4O4OJa this is viewqwest

https://imgur.com/a/QrMGu04 this is starhub

As you can see, we (on singtel) are taking the long way to the server which it thinks is located in NYC (hence getting 200ms), the other 2 are going directly to a location in singapore(hence getting 20ms).

If you guys can, go play a few games, check the resource monitor (click start and type resource monitor) in windows, click the network tab, under processes with network activity, tick modern warfare and see what IP address you are connecting under network activity. Then sort the addresses by highest send while you're playing a game and record the IP address.

Geolocate the IP address, run a traceroute and post your results if you can, also remove your IP address before posting.

I already contacted singtel and sent them an email with my results, however this might not be the only server, so some additional results would be good. Will update you here if they are able to do anything.
I am on whizzcom but im seeing IRELAND IP
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Old 02-05-2020, 08:09 PM   #34
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I am on whizzcom but im seeing IRELAND IP
whats your ping on modern warfare?
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Old 02-05-2020, 08:11 PM   #35
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whats your ping on modern warfare?
rarely 20-30, very often 200 - 1000
my other problem now is that apart from searching very long for games
its also crashing very very often
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Last edited by GundamKnight; 02-05-2020 at 08:14 PM..
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Old 02-05-2020, 08:58 PM   #36
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rarely 20-30, very often 200 - 1000
my other problem now is that apart from searching very long for games
its also crashing very very often
could you check out my post and post a reply there https://www.reddit.com/r/singapore/c..._1gbps_repost/ follow the instructions, your information might be useful as well in finding the cause
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Old 02-05-2020, 10:02 PM   #37
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This is not a LLST issue. Hope more ppl kaobei to them in Twitter, call 1688 or email them about this issue. They Will have to fix it if even ppl call in to complain.

Last edited by UO; 02-05-2020 at 10:08 PM..
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Old 02-05-2020, 11:26 PM   #38
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a temp workaround is to get one of those free VPNs and connect through a sg server, i managed to get below 50ms now the vpn starts with p* (not trying to advertise)

free 7 days trial for now, SG#34 server gives a good ping
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Old 03-05-2020, 12:36 AM   #39
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a temp workaround is to get one of those free VPNs and connect through a sg server, i managed to get below 50ms now the vpn starts with p* (not trying to advertise)

free 7 days trial for now, SG#34 server gives a good ping
Thanks bro
I tried the expressvpn
Constant 200ms now become 50ms
Anyway now free trial, use until singtel repair lor.
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Old 03-05-2020, 11:19 AM   #40
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Any solution for console players?
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Old 03-05-2020, 12:27 PM   #41
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I asked @singtelsupport on Twitter to help and this is their reply:

"Hi there, so sorry to learn of this. You may wish to reach out to Activision Support (https://t.co/IGCPUU4CgI) for assistance instead, as advised by Demonware (they provide hosting for COD). Rest assured, our Network Team is following up as well."
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Old 03-05-2020, 02:15 PM   #42
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Im having the same problem too... tried using exitlag, now getting back constant 15ms.
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Old 03-05-2020, 05:07 PM   #43
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I asked @singtelsupport on Twitter to help and this is their reply:

"Hi there, so sorry to learn of this. You may wish to reach out to Activision Support (https://t.co/IGCPUU4CgI) for assistance instead, as advised by Demonware (they provide hosting for COD). Rest assured, our Network Team is following up as well."
No. This is NOT Activision's fault. Please refer to anarchy89's post. See the image that shows trace route for Singtel vs ViewQwest and Starhub.

Singtel's is taking way more hops to reach the destination. This basically means that Singtel's local DNS servers do not have the address for Singapore's local Choopa/Equinix servers that Activision uses.
And therefore, it keeps on connecting to other DNS servers in order to obtain a connection to the Singapore game server. Resulting in you guys having to connect overseas and then back to Singapore.


There are now 2 problems here.

1) Singtel needs to go through many DNS servers in order to reach the destination. (literally 16 servers on Singtel vs 7 servers on Starhub and ViewQwest)

2) Singtel needs to go to a few overseas servers who will then have direct connection to the Singapore server meaning your data packets have to go all the way to the overseas servers (yup, more than 1 overseas servers including to Ireland and US) and then back to Singapore.

Both these factors increases latency/ping exponentially.


Singtel, as per normal with its high organization structure will require that more people complain before they will do something.
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Old 04-05-2020, 02:06 AM   #44
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i have much better ping today, the route to the same IP has changed from GTT to NTT it seems
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Old 04-05-2020, 02:59 PM   #45
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could you check out my post and post a reply there https://www.reddit.com/r/singapore/c..._1gbps_repost/ follow the instructions, your information might be useful as well in finding the cause
Woah this reddit thread 1.4k upvotes lol...
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