Hi TS,
Thanks for making the delivery personally when the supplier couldn't make it!
Chair is solid, everything is working as it should. Came protected in bubble wrap. One wheel is a bit noisy sometimes, not sure why, could be loose. Will check out at a later time.
Armrest is 3 dimensional adjustable and soft, not hard plastic. Mesh back is airy, cushion feels great, almost like memory foam, might be a little too hard for some though. Personally it's one of my favourite thing about this chair. Headrest angle and height is adjustable but does not really stay in position esp the height. Lumbar's angle can be adjusted but not the height. It's a little too far back even at max, not a deal breaker tho.
Overall, a steal at this price. Material and workmanship are superb. Doubt you can find a better price/quality office chair anywhere else. Thanks again!