UPDATE: The Secretlab team reached out to me - supposedly this peeling happens to a small minority of users, primarily caused by prolonged exposure to sweat. The good news - they're offering replacements for anyone affected. I think it's a great step forward (it's not a small cost at all, one can imagine), and I very much appreciate it. Plus points for service recovery. They've earned my respect.
It will come in the form of your chair peeling. It will Snow white and black flakes all over your room. For $500, it’s advertised as the ‘crème de la crème’ of chairs. When buying it, I figured to pay a bit more for a quality one that would last me.
This ‘Premium quality’, ‘durable’, made with ‘High quality core materials’ chair lasted me 15 months before it started to peel simultaneously in multiple places including the sides. Usage may Varys, but It’s probably not just a super abrasive butt mistreating the chair. It hasn’t seen direct sunlight, just regular ol’ Singapore humidity, like every other chair for home use.
Support offered to replace the seat and backrest leather for $150, about 30% of the chair itself. Plus a very generous complimentary bottle of ‘premium’ leather cleaner. $150 for another brief 15 months before my chair turns Greyscale and my room Castle Black? Not today.
It’s not all doom and gloom. It’s a comfortable chair for sure, and the mechanisms have held up well. It’s just that if you’re expecting it to last you for years to come, I implore you - don’t get Littlefingered.
It will come in the form of your chair peeling. It will Snow white and black flakes all over your room. For $500, it’s advertised as the ‘crème de la crème’ of chairs. When buying it, I figured to pay a bit more for a quality one that would last me.
This ‘Premium quality’, ‘durable’, made with ‘High quality core materials’ chair lasted me 15 months before it started to peel simultaneously in multiple places including the sides. Usage may Varys, but It’s probably not just a super abrasive butt mistreating the chair. It hasn’t seen direct sunlight, just regular ol’ Singapore humidity, like every other chair for home use.
Support offered to replace the seat and backrest leather for $150, about 30% of the chair itself. Plus a very generous complimentary bottle of ‘premium’ leather cleaner. $150 for another brief 15 months before my chair turns Greyscale and my room Castle Black? Not today.
It’s not all doom and gloom. It’s a comfortable chair for sure, and the mechanisms have held up well. It’s just that if you’re expecting it to last you for years to come, I implore you - don’t get Littlefingered.
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