Need help on export set phones

[gws898]

I just recently bought Asus Zenfone 4 Pro from buybuybox. Everything works fine until the front camera can't focus on my face or background which the photos are blurred.

I updated to Oreo and using other third party camera apps. Still having the same problem.

Any guidence on what should I do? Hope they get back on monday as I already sent email about the problem.

If everything's fail, should I ask for third party repair? I just afraid that they don't have the parts they need.

Sent from OnePlus ONEPLUS A5010 using GAGT

 

[Intrinion]

That’s the risk of getting an export set.
You have done the necessary steps. See if there’s any email from the site you got it from.

Alternatively you can try to send in locally and pay for repairs if available

 

[eric3743]

Have you physically check for any blockage on the camera 'hole'.

Sometime screen protector or tempered glass may not be in the way.

Or sticker .. maybe need to clean ...

 

[gws898]

Have you physically check for any blockage on the camera 'hole'.

Sometime screen protector or tempered glass may not be in the way.

Or sticker .. maybe need to clean ...

There's nothing blocked from my screen like tempered glass or screen protector.

Sent from OnePlus ONEPLUS A5010 using GAGT

 

[gws898]

This is my front photo looks like. When I choose every auto focus settings, it still get the same thing.

Sent from OnePlus ONEPLUS A5010 using GAGT

 

[ZrE0_Cha0s]

This is my front photo looks like. When I choose every auto focus settings, it still get the same thing.

Sent from OnePlus ONEPLUS A5010 using GAGT

Den what about manual focus? Does it work?

 

[gws898]

Den what about manual focus? Does it work?

doesn't have manual focus on the front camera.

 

[yusoffb01]

try reflashing earlier firmware that came with phone. if cannot, camera module problem

 

[gws898]

Any local repair shop can recommend? Because I think this type of phone will take some time to ship the OEM.

 

[VonDeVous]

for my case, it was black spot on a Samsung. i followed the tips here and succeeded in removing the black spot and also got my pictures clear after that.

source: https://forum.xda-developers.com/galaxy-s7/help/black-spot-camera-t3567416

So it turns out I did some research and it seems it was some dust trapped on the lens cover inside.. Some how it got in with a waterproofed cased phone.. But the fix was actually tapping the phone on a hard surface a few times and the spot vanished.. Weird but it solved the problem.. Make sure u don't damage your phone tapping it and do it with a hard case at your own risk

 

[Audiology93]

This is my front photo looks like. When I choose every auto focus settings, it still get the same thing.

Sent from OnePlus ONEPLUS A5010 using GAGT

Try OpenCamera and use manual focus. See if it works. If manual focus work, maybe ur auto focus is damaged.

Sent from Xiaomi MI MIX 2 using GAGT

 

[jtec14]

This is my front photo looks like. When I choose every auto focus settings, it still get the same thing.

Sent from OnePlus ONEPLUS A5010 using GAGT

wow quite bad.

 

[bunnypangsai]

This is my front photo looks like. When I choose every auto focus settings, it still get the same thing.

Sent from OnePlus ONEPLUS A5010 using GAGT

maybe your camera module is spoilt or there is a scratch on the lens?

 

[harky]

export set hard to get warranty.

 

[ZrE0_Cha0s]

export set hard to get warranty.

Well this depends though. If you are getting directly from them, just ship back to them out of your own pocket.

If it's local stores, best is for u to check if they did provide it in the 1st place. But if it's an after shop warranty. Den dun bother about it. Either u DIY or LLST

 

[bunnypangsai]

Must send back to the original country lo.

export set hard to get warranty.

 

[annabellens]

The price was compensated for the warranty.
I bought an export set as well and crossing my fingers

 

[Intrinion]

Hello bell

The price was compensated for the warranty.
I bought an export set as well and crossing my fingers

 

[jtec14]

The price was compensated for the warranty.
I bought an export set as well and crossing my fingers

Same here, local sets are too expensive most of the time, ~1xx to 2xx for warranty. I will gamble on that since usually first 7 days or so can raise a dispute if got any issue.

 

[Gaiason]

you get what you pay for... local got its benefits..