Hello from Team OCBC

[LWZ]

Minimum 5 working days if you return it at bank branch and complete a form on token replacement.

Sent from 瑞特斯波德 using GAGT

Called their CS hotline yesterday night, and they will be sending a replacement token. Won't be able to access iOCBC until receiving it...

 

[derkaiser94]

Hi May I know if I purchase food using payment apps such as favpay do such transactions count as online purchases or dining?

 

[OCBC Bank]

Hi, how long will it take before my replacement token arrives ?

Battery has run out, and the token is the only way to access iOCBC.

Hi there,

You can expect to receive the token in 5 working days.

^CC

 

[OCBC Bank]

Hi May I know if I purchase food using payment apps such as favpay do such transactions count as online purchases or dining?

Hi there,

Cash rebates are generally awarded based on the MCC (Merchant Category Code).

Purchases from FavePay will appear as an online transaction but it will not be awarded for dining rebates even if you purchased vouchers from dining merchants.

^CC

 

[derkaiser94]

Hi there,

Cash rebates are generally awarded based on the MCC (Merchant Category Code).

Purchases from FavePay will appear as an online transaction but it will not be awarded for dining rebates even if you purchased vouchers from dining merchants.

^CC

Thank you for the reply. Does the same apply for non delivering food apps such as waitrr (payments are made thru the app to specific food vendors before food collection)?

 

[OCBC Bank]

Thank you for the reply. Does the same apply for non delivering food apps such as waitrr (payments are made thru the app to specific food vendors before food collection)?

Hi there,

Can you share with us on which card you are checking on?
We will like to check on the classification of the transactions with the relevant department.

^CC

 

[derkaiser94]

Hi there,

Can you share with us on which card you are checking on?
We will like to check on the classification of the transactions with the relevant department.

^CC

Sure it’s the 365 card.

 

[OCBC Bank]

Sure it’s the 365 card.

Hi there,

Thank you for the information.

As different cards have different terms & conditions, we are checking on this with the relevant department. We will be in touch with you as soon as possible.

^CC

 

[OCBC Bank]

Thank you for the reply. Does the same apply for non delivering food apps such as waitrr (payments are made thru the app to specific food vendors before food collection)?

Hi there,

We have checked that WAITRR is a dining merchant, and therefore will be eligible for 6% dining rebate.

^DG

 

[mummy1234]

Hi OCBC,

We have a home loan with u but I don't know why the outstanding mortgage never seems to go down. Stuck at around S$342k for many months already. Can you please explain why?

 

[OCBC Bank]

Hi OCBC,

We have a home loan with u but I don't know why the outstanding mortgage never seems to go down. Stuck at around S$342k for many months already. Can you please explain why?

Hi there,

Could you drop us a PM with your contact number? We will arrange for our service executive to look into your loan account, and call to assist.

^DG

 

[PCJunkie]

Hi ocbc. How do i retrieve my online banking access code, tried submitting the form using my atm card number but unable to proceed (Didn't use the frank debit card number because i was given the wrong frank card design and still waiting for response by ocbc, so i didnt activate it).

Also, what will happen to my ATM card if i received and activate my frank debit card in future? Can i still use it or it will be discontinued?

Thanks!

 

[OCBC Bank]

Hi ocbc. How do i retrieve my online banking access code, tried submitting the form using my atm card number but unable to proceed (Didn't use the frank debit card number because i was given the wrong frank card design and still waiting for response by ocbc, so i didnt activate it).

Also, what will happen to my ATM card if i received and activate my frank debit card in future? Can i still use it or it will be discontinued?

Thanks!

Hi PCJunkie,

You should be able to retrieve your access code online if you have an active card, the PIN number, and is able to receive SMS-OTP on your bank registered mobile number.

Could you try again, and drop us a PM if you are still having issues with it? Do let us know if there were any error messages shown as well.

Alternatively, you may call our hotline at 1800 363 3333. Our service executive will be able to advise you on your access code after verification.

You will still be able to use your ATM card when you had activated your new FRANK debit card.

^DG

 

[PCJunkie]

Hi PCJunkie,

You should be able to retrieve your access code online if you have an active card, the PIN number, and is able to receive SMS-OTP on your bank registered mobile number.

Could you try again, and drop us a PM if you are still having issues with it? Do let us know if there were any error messages shown as well.

Alternatively, you may call our hotline at 1800 363 3333. Our service executive will be able to advise you on your access code after verification.

You will still be able to use your ATM card when you had activated your new FRANK debit card.

^DG

I received the message below

"Sorry, but we couldn’t activate your card.

We need to send you a One-Time Password and you’re not registered to receive one. You can call us on 1800 363 3333 (+65 6363 3333 if overseas) for help."

No idea why they are saying about activating card

 

[pohw0008]

Hi, would like to check how about topping up of grab credits would be counted as an online transaction or transport?

How about google, apple and Samsung pay for dinner merchant.. would it consider dinning transaction?

Hi there,

Cash rebates are generally awarded based on the MCC (Merchant Category Code).

Purchases from FavePay will appear as an online transaction but it will not be awarded for dining rebates even if you purchased vouchers from dining merchants.

^CC

 

[OCBC Bank]

I received the message below

"Sorry, but we couldn’t activate your card.

We need to send you a One-Time Password and you’re not registered to receive one. You can call us on 1800 363 3333 (+65 6363 3333 if overseas) for help."

No idea why they are saying about activating card

Hi PCJunkie,

We would like to look into this, and also arrange for a call to advise you on your access code. Could you drop us a private message with a screenshot of the error message, and also your contact number?

^DG

 

[OCBC Bank]

Hi, would like to check how about topping up of grab credits would be counted as an online transaction or transport?

How about google, apple and Samsung pay for dinner merchant.. would it consider dinning transaction?

Hi there,

Topping up of your Grab Pay wallet will be eligible for 3% rebate.

Payment made via Samsung Pay, Apple Pay, and Google Pay for dining transactions will be eligible for dining cashback.

Dining cashback (6%) is applicable to spend at dining merchants locally and overseas with their main business activity classified as "Dining" which includes restaurants, cafes, caterers and fast food outlets.

Online food delivery is applicable to online spend made at food delivery merchants with their main business activity classified as "Dining". For example, Deliveroo and Foodpanda.

Do note that the above mentioned rebates are only applicable when you meet the minimum spend of $800.

If you have further queries on this, please drop us a private message, or call our hotline at 1800 363 3333.

^DG

 

[pohw0008]

Thanks for the reply.. how about grabfood? Would i get 3% or 6%?

Hi there,

Topping up of your Grab Pay wallet will be eligible for 3% rebate.

Payment made via Samsung Pay, Apple Pay, and Google Pay for dining transactions will be eligible for dining cashback.

Dining cashback (6%) is applicable to spend at dining merchants locally and overseas with their main business activity classified as "Dining" which includes restaurants, cafes, caterers and fast food outlets.

Online food delivery is applicable to online spend made at food delivery merchants with their main business activity classified as "Dining". For example, Deliveroo and Foodpanda.

Do note that the above mentioned rebates are only applicable when you meet the minimum spend of $800.

If you have further queries on this, please drop us a private message, or call our hotline at 1800 363 3333.

^DG

 

[PC-User]

Hi, is changing a cracked but usable ATM card (360 Account) free?

 

[helloworld321]

hi, i understand youtrip topup and SMU school fees are not eligible for 10x. What about the 1x points?