I didn't even bother about the ID Number. I just gave a random 4 digits and still got approved for the claims.
ID does not equates to NRIC, it can mean many things. If they want NRIC then they better spell it outright.
thanks. 2nd bad experience so far with this simplygo.
previously was a case of 'missed exit' at MRT but the problem resolved on its own (somewhat, I did call in to enquire) within 3 days.
this time, I was charged the full MRT trip despite staying within the 45 min transfer allowance from the previous trip (a bus). the whole journey was also below 2 hr.
I tot it will resolve on its own (did not call in this time). and it didn't. so have to make claim now. sian. they need to improve the system - cannot be every week or two got a problem. I wonder how many users actually diligently check every trip in the app and discover such lapses...