Zero1 Mobile discussion thread

[manofsorrows]

Me! Ported out of zero1, got billed wrongly in Feb, emailed them...Jun then got my refund successfully.

Already ported my Dad’s number out of zero1 and using new telco for the past month but still got billed twice from mar-may 19. That’s in excess of $90 billed and deducted from my cc.

Anybody successfully got a refund from them? Emailed them already but doubt they will respond that favourably and quickly given how horrible their billing system is.

 

[linbeier]

zero1 billing knn anyhow! charges ish repetitive n messy as fug!!! wanna double or triple charge

 

[linbeier]

Dear Customer,

Your ticket has been received and has been assigned ticket number.

We apologise that our response to your email will be very slow as we have received a few hundred queries about the recent billing error. Please be assured that we have already started to review the billing errors and will make the necessary adjustments to ensure that your charges are correct.

We are sincerely very sorry about the billing errors and we will definitely have them corrected. We seek your understanding that we may not be able to reply your email but we will email you once we have checked your bill. Billing error will be adjusted and reflected in your May’s bill.


Yours sincerely,
Zero1 - Billing Team

nbcb!

 

[Nemesis Alien]

zero1 billing knn anyhow! charges ish repetitive n messy as fug!!! wanna double or triple charge

I genna 2 months bill also, but checked last bill was April

Sent from :super: :alien: tech disguised as GAGT disguised as HardwareZone Forums app

 

[yusoffb01]

Anyone has idd Solomon Islands call in this mth billing? Hope they respond to my email for this fictitious calls.

disable idd in plan settings

 

[linbeier]

I genna 2 months bill also, but checked last bill was April

Sent from :super: :alien: tech disguised as GAGT disguised as HardwareZone Forums app

moi juz kenna bill for 3 mths n last mth bill was alr paid fully

sibeh sianz of tis ****r zero1 riaos

fuggin speed rike shiet, service rike shiet n billing ish rike shiet

 

[Nemesis Alien]

moi juz kenna bill for 3 mths n last mth bill was alr paid fully

sibeh sianz of tis ****r zero1 riaos

fuggin speed rike shiet, service rike shiet n billing ish rike shiet

I think I better check again, then draft email, can kope yours?

Sent from :super: :alien: tech disguised as GAGT disguised as HardwareZone Forums app

 

[linbeier]

I think I better check again, then draft email, can kope yours?

Sent from :super: :alien: tech disguised as GAGT disguised as HardwareZone Forums app

moi never write grandmother story de, moi juz asked them why they fuked up n listed all da invoice numbers in question.

and most importantly put "BIG BILLING PROBLEM" big big in subject line n cc imda in da email

 

[Nemesis Alien]

moi never write grandmother story de, moi juz asked them why they fuked up n listed all da invoice numbers in question.

and most importantly put "BIG BILLING PROBLEM" big big in subject line n cc imda in da email

NBCB, I also genna, $57 tio jiacked....

Sent 1 simple sentence, "Why am I charged $57 for my bill, the bill supposed to be $19.
"

 

[linbeier]

NBCB, I also genna, $57 tio jiacked....

Sent 1 simple sentence, "Why am I charged $57 for my bill, the bill supposed to be $19.
"

tio bo? fugged up rite? nbcb them!

 

[Nemesis Alien]

tio bo? fugged up rite? nbcb them!

Lai, give you inspiration...

 

[d515s23]

seems like the safest way to continue using zero1 is to use virtual cc and disable IDD calls

 

[linbeier]

seems like the safest way to continue using zero1 is to use virtual cc and disable IDD calls

for moi safest way ish to port out

 

[manofsorrows]

Imagine going to Zero1 office doing what namewee did....

Lai, give you inspiration...

 

[Himalaya]

Already ported my Dad’s number out of zero1 and using new telco for the past month but still got billed twice from mar-may 19. That’s in excess of $90 billed and deducted from my cc.

Anybody successfully got a refund from them? Emailed them already but doubt they will respond that favourably and quickly given how horrible their billing system is.

You can submit issue online to IMDA whistle blowing channel, I stated Zero1 Pte Ltd is a SCAM and questioned IMDA why they let this company operating in Singapore?

They follow up my case until Zero1 refunded me.

 

[initialtbk]

Good idea. I’ll give this a shot.

You can submit issue online to IMDA whistle blowing channel, I stated Zero1 Pte Ltd is a SCAM and questioned IMDA why they let this company operating in Singapore?

They follow up my case until Zero1 refunded me.

 

[acidcrash]

NBCB, I also genna, $57 tio jiacked....

Sent 1 simple sentence, "Why am I charged $57 for my bill, the bill supposed to be $19.
"

Same here. Received an invoice through email for the same amount but I've already ported out on May 2nd. Luckily change to singtel dash with $0 balance. Got notification they tried to charge but got insufficient funds. Heng..

 

[Nemesis Alien]

So 3 of us have emailed, anybody has received a response besides the generic reply?

 

[123kidy]

Anyone got shock bill? Got billed $450+ for this month. Log in my credit card account and saw the amount being deducted

Have been paying $19 a month all these while

Msg in fb and emails not responsive at all

Should I make a trip down?

 

[pshing]

Suddenly kena bill $119.96. I can't understand the bill

Anyone got shock bill? Got billed $450+ for this month. Log in my credit card account and saw the amount being deducted

Have been paying $19 a month all these while

Msg in fb and emails not responsive at all

Should I make a trip down?