wongminmin
High Supremacy Member
- Joined
- Nov 10, 2014
- Messages
- 33,260
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If u want your money back fast & get penalized = u cancelI have a question about cancellation / refund cos this is the first time I encounter.
I have an order of foodstuff from Taiwan, Seller informed me that one of the items is prohibited in Singapore and ask me to to ask for refund and had removed that listing.
I wanted to get my money back fast so I cancelled that item and informed the Seller to process the request immediately. Seller say they will contact CS to get it done. I do not know what is the correct process but after some thoughts, I feel I should not have cancelled the item since I am not at fault. How do you normally do for such situation?
If ur seller want to get penalized = he cancel
If both party dont want to get penalized = qoo10 cancel
