Singtel 1 Gbps Fibre

[crisisang]

yea, I also saw on the article that double NAT affects things such as VPN connection & gaming as well.
Which I'm quite distress about since I do quite a bit of gaming & using VPN as well.
I tried calling Singtel hotline, they refused to budge saying that they will not handle bridge-mode for new signups even after repeatedly questioning them.

It's a door-to-door sales, so I have the salesperson number.

Will persuading the sales to change it to a 1+1 plan helps?
Since 1+1 has a bridge port, and I can make use of Dual-WAN feature.

Just weighting out all my options.

 

[xiaofan]

yea, I also saw on the article that double NAT affects things such as VPN connection & gaming as well.
Which I'm quite distress about since I do quite a bit of gaming & using VPN as well.
I tried calling Singtel hotline, they refused to budge saying that they will not handle bridge-mode for new signups even after repeatedly questioning them.
It's a door-to-door sales, so I have the salesperson number.
Will persuading the sales to change it to a 1+1 plan helps?
Since 1+1 has a bridge port, and I can make use of Dual-WAN feature.
Just weighting out all my options.

Yes 1+1 is an option if you are okay with that.

 

[mun_hoe]

The two links should be the same in terms of services offered. The first link is kind of promotion link for the basic 1Gbps plan sothat you get 6 months free -- but the freebies may change from time to time. The other three plans are the same as the second link.

First link:
6 FREE months of 1Gbps Fibre Broadband (U.P. $49.90/mth) -- effectively S$37.425 per month
1Gbps Fibre Broadband at $37.90/mth (U.P. $49.90/mth)
<the above two most likely come with the older Singtel Mesh Router or Singtel Mesh Extender)
1Gbps Enhanced at $42.90/mth (U.P. $52.90/mth) -- with Airties 4960R (AX5400)
1Gbps Plus at $50.90/mth (U.P. $62.90/mth) -- with Linksys E9450 (AX5400)
1Gbps Pro Gamer at $56.90/mth (U.P $66.90/mth) -- with RT-AX86U (AX5700)

Second link (mentioned that addition rebate at checkout):
1Gbps Enhanced at $47.90/mth (U.P. $52.90/mth) -- new sign-up --> S$42.90/mth
1Gbps Plus at $50.90/mth (U.P. $62.90/mth)
1Gbps Pro Gamer at $56.90/mth (U.P $66.90/mth)

I see that they've "renamed" their 1Gbps plans to few fanciful ones which has got to do with the cost of the bundled routers, since the "1Gbps Plus" plan bundles with a Linksys E9450 which is considered 3rd party router, will ST be so kind to bridge mode the ONR for this plan?

I know I asking a hypothetical question which you may not have the answer because you're not representing ST

 

[xiaofan]

I see that they've "renamed" their 1Gbps plans to few fanciful ones which has got to do with the cost of the bundled routers, since the "1Gbps Plus" plan bundles with a Linksys E9450 which is considered 3rd party router, will ST be so kind to bridge mode the ONR for this plan?

I know I asking a hypothetical question which you may not have the answer because you're not representing ST

I am pretty sure that will not entertain the bridge request any time soon, as per the reports here.

 

[firesong]

I am pretty sure that will not entertain the bridge request any time soon, as per the reports here.

A part of me does hope that with the issuance of these 3rd party brands, they can easily reverse that decision. Singtel's strength in having routes to China and Europe because of STIX is important enough for some users.

But it's important note that Linksys devices support Bridging/AP mode. The irony is not lost on me though, that these powerful 3rd party devices become reduced to mere marketing tools because routing performance is not a factor when it is disabled. APs don't need that much processing power to operate, and consumer wireless algorithms are generally quite fixed. They don't have the resources unlike a few specialist brands like Ruckus that spend a lot in R&D to continually improve their wireless coverage algorithms because of their corporate networking focus.

 

[Singtel]

Oh no, I just signup for a new 1gbps plan 5mins ago without knowing about them rejecting ONR bridging request which the sales told me to just call in & they will set it up.

Does this means that my RT-AX86U becomes redundant now? Btw the only feature I use is just setting custom DNS on my router.

Hope to hear some advice.

We definitely would like to help, crisisang. Please drop us a message on WhatsApp via help.singtel.com/chat so that we can assist you further.

 

[xiaofan]

I see that they've "renamed" their 1Gbps plans to few fanciful ones which has got to do with the cost of the bundled routers, since the "1Gbps Plus" plan bundles with a Linksys E9450 which is considered 3rd party router, will ST be so kind to bridge mode the ONR for this plan?
I know I asking a hypothetical question which you may not have the answer because you're not representing ST

For your particular case, I think you are one of the earlier SingTel users who got the ONR bridged. Probably you can contact SingTel prior to recontract to see if they can still keep your ONR bridged. I think there is a chance since you may have other SingTel services like the SingTel TV.

 

[firesong]

For your particular case, I think you are one of the earlier SingTel users who got the ONR bridged. Probably you can contact SingTel prior to recontract to see if they can still keep your ONR bridged. I think there is a chance since you may have other SingTel services like the SingTel TV.

Heh. A total of 6 mobile lines, Singtel TV with additional two HB pack, a few VASes like 2 Amazon Prime subscriptions through Singtel - and the staff couldn't guarantee me they would retain bridging.

I wish him the best in his attempt.

Would be good for @Singtel to issue formal clarifications once and for all and publish it at their broadband section on the web site. There's so much mixed messaging, and it doesn't help that different people are saying different things all over.

 

[xiaofan]

Heh. A total of 6 mobile lines, Singtel TV with additional two HB pack, a few VASes like 2 Amazon Prime subscriptions through Singtel - and the staff couldn't guarantee me they would retain bridging.

I wish him the best in his attempt.

Just FYI, there are people who recontracted after April 2022 and still kept their ONR bridged. So it is still case by case. Let's see if @Singtel can answer your question in a black and white manner.

 

[SNAG]

Heh. A total of 6 mobile lines, Singtel TV with additional two HB pack, a few VASes like 2 Amazon Prime subscriptions through Singtel - and the staff couldn't guarantee me they would retain bridging.

I wish him the best in his attempt.

Would be good for @Singtel to issue formal clarifications once and for all and publish it at their broadband section on the web site. There's so much mixed messaging, and it doesn't help that different people are saying different things all over.

I agree. Appreciate if @Singtel can provide some clarification on this matter. In the Ubiquiti SG FB page users have provided warnings not to sign up for Singtel anymore. I am personally in this situation, and need to make a decision come end of year.

Would be great if we can get clarification on the following:

1) Legacy users who are currently on bridged ONRs/ONTs, if this will stay after recontract (assuming no change in equipment)
2) Legacy users who need to change faulty equipment, if bridged profiles will be retained
3) New sign-ups

 

[osiris]

My contract is expiring in a few months, I am a legacy user, recontract 2 years ago with Asus AX86U router bundled.
It will be interesting to see how @Singtel will response to all these requests before I make my decision.

I agree. Appreciate if @Singtel can provide some clarification on this matter. In the Ubiquiti SG FB page users have provided warnings not to sign up for Singtel anymore. I am personally in this situation, and need to make a decision come end of year.

Would be great if we can get clarification on the following:

1) Legacy users who are currently on bridged ONRs/ONTs, if this will stay after recontract (assuming no change in equipment)
2) Legacy users who need to change faulty equipment, if bridged profiles will be retained
3) New sign-ups

 

[firesong]

My contract is expiring in a few months, I am a legacy user, recontract 2 years ago with Asus AX86U router bundled.
It will be interesting to see how @Singtel will response to all these requests before I make my decision.

Legacy user with ONT, just reject a change to ONR and you're good to go.

I was given the ONR without a choice to change to the ONT (yes, I tried), so quite different circumstances.

 

[kashix]

SingTel setup is a mess, I handle some network support for customers, some of their ONR issued are actually configured in ONT mode, already encountered a few cases.

requests for bridging also no clear cut, black and white official answer. Ppl are paying premium for your internet service leh. No wonder so many ppl are advising potential sign ups to steer clear of SingTel fibre. Time to wake up your idea liao.

 

[SNAG]

SingTel setup is a mess, I handle some network support for customers, some of their ONR issued are actually configured in ONT mode, already encountered a few cases.

requests for bridging also no clear cut, black and white official answer. Ppl are paying premium for your internet service leh. No wonder so many ppl are advising potential sign ups to steer clear of SingTel fibre. Time to wake up your idea liao.

Is there any way to check if your ONR is configured as ONT? Trying to assess if mine was the case.

 

[firesong]

Is there any way to check if your ONR is configured as ONT? Trying to assess if mine was the case.

When you plug in your PC directly to port 1 of the ON device, what IP do you get?

If it's a public IP, then it's configured to pass through the IP, so it's ONT or Bridged.

If it's a private IP, then it's ONR.

 

[xiaofan]

Is there any way to check if your ONR is configured as ONT? Trying to assess if mine was the case.

ZTE brand is labeled as ONR but configured as ONT. Only one port is working, for both Singtel Fibre internet and Singtel TV. You need to set up SingTel VLAN profile if you do not use Singtel issued router (unless for those with legacy Unlimited Fibre plan).

The bridged ONR (Nokia or Huawei brand, only for 1Gbps plan) is a bit different compared to Singtel ONT. Only one port is working for Internet (no VLAN profile needed, no SingTel TV). The other three ports can only be used for SingTel TV.

 

[kashix]

Is there any way to check if your ONR is configured as ONT? Trying to assess if mine was the case.

You plug into port 2/3/4, you see got light up a not, if not is ONR in ONT mode.

wasted a lot of my time in troubleshooting as end user don’t know anything, super messy setup by SingTel

 

[SNAG]

You plug into port 2/3/4, you see got light up a not, if not is ONR in ONT mode.

wasted a lot of my time in troubleshooting as end user don’t know anything, super messy setup by SingTel

ZTE brand is labeled as ONR but configured as ONT. Only one port is working, for both Singtel Fibre internet and Singtel TV. You need to set up SingTel VLAN profile if you do not use Singtel issued router (unless for those with legacy Unlimited Fibre plan).

The bridged ONR (Nokia or Huawei brand, only for 1Gbps plan) is a bit different compared to Singtel ONT. Only one port is working for Internet (no VLAN profile needed, no SingTel TV). The other three ports can only be used for SingTel TV.

When you plug in your PC directly to port 1 of the ON device, what IP do you get?

If it's a public IP, then it's configured to pass through the IP, so it's ONT or Bridged.

If it's a private IP, then it's ONR.

Thanks all. It's a Huawei and running with no VLAN 10 setting. So looks like a bridged ONR.

 

[renfred89]

I just recontracted in early august, didn't change my ONT but merely give me another mesh router which i didn't even need to use. I'm using ZTE ONR configured as ONT, just like before. New sign ups will be confirmed using ONR from huawei whereas recontract plans should likely still stay the same, since its like more job for them to migrate to ONR and there will be a downtime i suppose, when they physically do the connection to OLT..

 

[firesong]

I just recontracted in early august, didn't change my ONT but merely give me another mesh router which i didn't even need to use. I'm using ZTE ONR configured as ONT, just like before. New sign ups will be confirmed using ONR from huawei whereas recontract plans should likely still stay the same, since its like more job for them to migrate to ONR and there will be a downtime i suppose, when they physically do the connection to OLT..

Yep. Concern was for those who are on ONR and were given the "exemption" for bridging. I'm not the only user who has had their ONR bridging reversed during the contract term because they somehow pushed out the default profile via TR069 - leading to me having to call them to re-bridge the ONR and sending an engineer onsite.

With their new no-bridging policy since Mar 2022, it places these bridged ONRs in a state of uncertainty. I have tried to request for a permanent change to ONT a few times during the 2 years, but the requests have been consistently denied because they repeat that they only issue ONTs as replacement units for ONT customers. This is the case even as I have pointed out that their occasional TR069 reversals is more costly in manpower.

For the old customers who already had the ONT (including the ZTE ONR configured as ONT by default) and retained it, it's clear for them. For those who were already given the ONR (new subscribers, or those who had an address change), it's not clear. By policy, we can only infer that the hard no-bridging is their position going forward, especially if they draw a similar hard line as with as their ONT-only-for-old-customers policy.