SIMBA Telecom discussion thread

[petricnah]

Can check via sms.
Send '3' to 1218.
I remember someone post the information a few post earlier.

My sim card activated on 6th (port over) and still not roam ready.. does it take more than 3 days? Exclude weekends..
S22ultra

Sent from NNNPNT !

 

[gapboy]

Can check via sms.
Send '3' to 1218.
I remember someone post the information a few post earlier.
Sent from NNNPNT !

I know about the sms.. Still says not active.. Wondering how long seems 48 hour is inaccurate


S22ultra

 

[CPTMiller]

Hi how long it takes for balance to be updated in Simba app? I just paid using credit card for my parents but it’s not shown in the app. Used to be immediate previously.

I always see immediately update after payment

 

[kelvinti]

I know about the sms.. Still says not active.. Wondering how long seems 48 hour is inaccurate


S22ultra

Try reinsert yours tonight ....

 

[gapboy]

Try reinsert yours tonight ....

 

[kelvinti]

Sim card!

 

[gapboy]

Sim card!

re-inserted .. rebooted phone .. same same .. emailed them

 

[kelvinti]

re-inserted .. rebooted phone .. same same .. emailed them

Ya! Sometime, the backend system screwed up until they are being alerted manually.

 

[gapboy]

Ya! Sometime, the backend system screwed up until they are being alerted manually.

Guess what I got thier email giving me those SOP answers.. Now I sms 1218 and it says provision now... Morale of the story.. Slackers lol..


S22ultra

 

[kelvinti]

Guess what I got thier email giving me those SOP answers.. Now I sms 1218 and it says provision now... Morale of the story.. Slackers lol..


S22ultra

No one would admit their mistake lets alone telco! LOL!

 

[AshleyRiot]

Hi all,

I am looking around to get a cheap plan for my dad, who is not tech savvy and just need a basic plan for simple Whatsapp and some voice calls. He told me his current plan with Singtel has too much data allowance and he doesn't need that much and wants to pay lesser so I am helping him to look around as he doesn't know anything about MVNO

I saw they have this plan for Seniors (https://simba.sg/seniors-sim-only-plan) and it fits perfectly what he needs I feel

Questions
1) Porting in and retaining his current number would be workable? Also for SIM Card, would it be easier for him to collect straight from the shops/dealers or through mail? I just want to minimize disruption and seamless transition as much as possible

2) When I was doing a mock sign up (to see how it is like)

It mentioned "I acknowledge the mobile voice calls to emergency services will work on the supported devices published at here (https://www.simba.sg/static/media/VoLTE-Devices.255035f9.pdf)"

I do not see my dad's phone model inside the pdf. What does the above mean really? Does this mean he cannot call 995,999 or whatever when on SIMBA plan if his phone model is not supported?

3) Has SIMBA network improved since the days of TPG? I signed up their free plan previously when they launched but had problems in the trains and some places have totally crap signal/no network availability.

Thanks all

 

[radon]

Hi all,

I am looking around to get a cheap plan for my dad, who is not tech savvy and just need a basic plan for simple Whatsapp and some voice calls. He told me his current plan with Singtel has too much data allowance and he doesn't need that much and wants to pay lesser so I am helping him to look around as he doesn't know anything about MVNO

I saw they have this plan for Seniors (https://simba.sg/seniors-sim-only-plan) and it fits perfectly what he needs I feel

Questions
1) Porting in and retaining his current number would be workable? Also for SIM Card, would it be easier for him to collect straight from the shops/dealers or through mail? I just want to minimize disruption and seamless transition as much as possible

2) When I was doing a mock sign up (to see how it is like)

It mentioned "I acknowledge the mobile voice calls to emergency services will work on the supported devices published at here (https://www.simba.sg/static/media/VoLTE-Devices.255035f9.pdf)"

I do not see my dad's phone model inside the pdf. What does the above mean really? Does this mean he cannot call 995,999 or whatever when on SIMBA plan if his phone model is not supported?

3) Has SIMBA network improved since the days of TPG? I signed up their free plan previously when they launched but had problems in the trains and some places have totally crap signal/no network availability.

Thanks all

If not volte supported, need to install the TPG voice app to make/receive call.
It has improve a lot but still cannot compare to the main 3.

 

[lohsenglte]

Hi all,

I am looking around to get a cheap plan for my dad, who is not tech savvy and just need a basic plan for simple Whatsapp and some voice calls. He told me his current plan with Singtel has too much data allowance and he doesn't need that much and wants to pay lesser so I am helping him to look around as he doesn't know anything about MVNO

I saw they have this plan for Seniors (https://simba.sg/seniors-sim-only-plan) and it fits perfectly what he needs I feel

Questions
1) Porting in and retaining his current number would be workable? Also for SIM Card, would it be easier for him to collect straight from the shops/dealers or through mail? I just want to minimize disruption and seamless transition as much as possible

2) When I was doing a mock sign up (to see how it is like)

It mentioned "I acknowledge the mobile voice calls to emergency services will work on the supported devices published at here (https://www.simba.sg/static/media/VoLTE-Devices.255035f9.pdf)"

I do not see my dad's phone model inside the pdf. What does the above mean really? Does this mean he cannot call 995,999 or whatever when on SIMBA plan if his phone model is not supported?

3) Has SIMBA network improved since the days of TPG? I signed up their free plan previously when they launched but had problems in the trains and some places have totally crap signal/no network availability.

Thanks all

1) The SingTel number has to be under his NRIC.
2) the list is outdated. Plus, if cannot use VoLTE, can use SIMBA Voice app to make calls.

For me, SIMBA/TPG is alright after it's nationwide. But of course, there bound to have blind spots.

I would suggest you bringing him to the senior sim only plan sign up shops to get a new number under CASH payment and try out first.

$5 is small pain. If it works and point 1 is fulfilled, can move to SIMBA.

If point 1 is not fulfilled, you have to move the number to his name before porting in.

 

[needhelpbadlynow]

Hi all,

I am looking around to get a cheap plan for my dad, who is not tech savvy and just need a basic plan for simple Whatsapp and some voice calls. He told me his current plan with Singtel has too much data allowance and he doesn't need that much and wants to pay lesser so I am helping him to look around as he doesn't know anything about MVNO

I saw they have this plan for Seniors (https://simba.sg/seniors-sim-only-plan) and it fits perfectly what he needs I feel

Questions
1) Porting in and retaining his current number would be workable? Also for SIM Card, would it be easier for him to collect straight from the shops/dealers or through mail? I just want to minimize disruption and seamless transition as much as possible

2) When I was doing a mock sign up (to see how it is like)

It mentioned "I acknowledge the mobile voice calls to emergency services will work on the supported devices published at here (https://www.simba.sg/static/media/VoLTE-Devices.255035f9.pdf)"

I do not see my dad's phone model inside the pdf. What does the above mean really? Does this mean he cannot call 995,999 or whatever when on SIMBA plan if his phone model is not supported?

3) Has SIMBA network improved since the days of TPG? I signed up their free plan previously when they launched but had problems in the trains and some places have totally crap signal/no network availability.

Thanks all

995 and 999 ish. A gud question. Moi also neber try b4. If really no volte de phone just remember download simba call app to replace the default dial app icon

 

[sullycoin]

Questions
1) Porting in and retaining his current number would be workable? Also for SIM Card, would it be easier for him to collect straight from the shops/dealers or through mail? I just want to minimize disruption and seamless transition as much as possible

Yes, you can port in & retain. But as noted by others, to get the Senior Line, the current Singtel line needs to be in his name/IC. If it is not, you need to bring him to Singtel first & get that changed.

I would absolutely also bring him to the shop/dealer to do this. There is some activation required for delivery of SIM card through scanning of QR codes & reports of this have been clearly hit & miss. Getting it done on-site is much less hassle.

Just note that unlike other telcos, SIMBA does not provide a temporary number. The SIM card they issue you will not work until the porting is complete (usually the same day or the next day). What will happen is that about 11pm, the current line will be disconnected (you will see 'No Signal' on the phone), and about 30mins to an hour later, when you put the SIMBA SIM card into the phone, you will see the phone connected to SIMBA.

2) When I was doing a mock sign up (to see how it is like)

It mentioned "I acknowledge the mobile voice calls to emergency services will work on the supported devices published at here (https://www.simba.sg/static/media/VoLTE-Devices.255035f9.pdf)"

I do not see my dad's phone model inside the pdf. What does the above mean really? Does this mean he cannot call 995,999 or whatever when on SIMBA plan if his phone model is not supported?

If it is not supported, in all likelihood, he will need to use the SIMBA voice app to make calls. From personal experience (because my own parents are the same), they can get very confused about this. My suggestion is to change to a phone on the supported device list. If your father is not agreeable to change the phone, then I would not suggest getting the SIMBA plan for him.

Based on my experience, SIMBA does take a little bit of fiddling to get it working well, even more so if your phone is not on the supported devices list. This is another reason why I would suggest going down to the shop to get the SIM card, so they can also help with the configurations needed.

3) Has SIMBA network improved since the days of TPG? I signed up their free plan previously when they launched but had problems in the trains and some places have totally crap signal/no network availability.

It is much much better now. With the exception of some carparks & lifts, I have barely had any issue in terms of network availability compared to my Starhub & Singtel lines, whether in building basements or MRTs.

 

[joesph]

emergency numbers like 112 no need sim card? as long as phone got battery


Read HWZ Forum Rules!

 

[needhelpbadlynow]

emergency numbers like 112 no need sim card? as long as phone got battery


Read HWZ Forum Rules!

Sinkapore dial 112 ish go where?

 

[radon]

Maybe try zero1 easier, $6.90 for 6G data, unlimited at cap speed after that.
Can call as normal, don't need to have support for volte.

 

[razo2004]

can advice does simba support wireless hotspot ? sim card activated but there is no option for hotspot in iphone.

 

[hk7310]

can advice does simba support wireless hotspot ? sim card activated but there is no option for hotspot in iphone.

For Android phone, yes it does. I have tested overseas without issue. Perhaps, you may look around your phone setting to enable it.