SimplyGo screw ups

[reddevil0728]

no.. like I said earlier none of the errors I experienced auto-correct themselves.

the overcharge on 26 Jan has already turned green and I had submitted my claim this morning.

the bill on my card is still pending but the amount is the wrong charge. as from past such incidents, the wrong charge will be billed eventually. then after a few days after submitting the claim I will receive an SMS saying the overcharged amount will be refunded to my card.

idk under what conditions will it autocorrect (some internal audit at LTA? bus companies?) but the system is unreliable. have to check after every trip.

will probably revert to using physical card too as it seems to be more reliable and error-free (before I started using simplygo). those still using phone or smartwatch to tap... just beware and check regularly.

Those people facing the same issue should do each other a favour by providing feedback to the relevant authorities so they can look into the systematic issue so that the root cause can be resolved.

 

[sansanjikikut]

also I think the simplygo app needs a facelift. It looks so dated and not intuitive at all

 

[pohw0008]

no.. like I said earlier none of the errors I experienced auto-correct themselves.

the overcharge on 26 Jan has already turned green and I had submitted my claim this morning.

the bill on my card is still pending but the amount is the wrong charge. as from past such incidents, the wrong charge will be billed eventually. then after a few days after submitting the claim I will receive an SMS saying the overcharged amount will be refunded to my card.

idk under what conditions will it autocorrect (some internal audit at LTA? bus companies?) but the system is unreliable. have to check after every trip.

will probably revert to using physical card too as it seems to be more reliable and error-free (before I started using simplygo). those still using phone or smartwatch to tap... just beware and check regularly.

Some issue i face last time l when simplygo just started was it show green but no exit like yours.. have not encounter anymore issue since..

generally if it takes very long to tap, I won't recommend using it.. sometimes it could be the phone nfc quality.. where the chip is located.. how you position the phone.. the phone casing blocking..

I am also using Google pay for transportation.. what i realize it could be due to different bank card.. got once i tried a card cannot tap, but change another in google pay then ok le.. i am using uob and dbs now.. using physical card will be more reliable also..

 

[really_noob]

Anyone using GrabPay Mastercard for Simplygo? The transactions are consolidated over 5 days before being posted. One of my transactions shows as posted on Simplygo but I think my Grabpay wallet didn't have enough money for the deduction.
I topped up but after so many days with enough money, they didn't try to deduct again. The next set of transactions are posted but haven't show in my grab app.

Will my card be blocked or I get blacklisted by grab?

 

[hisokaomi]

Anyone using GrabPay Mastercard for Simplygo? The transactions are consolidated over 5 days before being posted. One of my transactions shows as posted on Simplygo but I think my Grabpay wallet didn't have enough money for the deduction.
I topped up but after so many days with enough money, they didn't try to deduct again. The next set of transactions are posted but haven't show in my grab app.

Will my card be blocked or I get blacklisted by grab?

I had encountered similar issue once. I had went to the e card page on grab app for manual deduction. Otherwise, your card might be blocked for future payment. No points will be earned for late deduction btw.

 

[really_noob]

I had encountered similar issue once. I had went to the e card page on grab app for manual deduction. Otherwise, your card might be blocked for future payment. No points will be earned for late deduction btw.

Thanks. They managed to deduct yesterday, finally! They didn't block my GPMC and still got points for that transaction. I think I'll have to monitor more closely to make sure the card has enough money when it is about time for them to make the deduction.

 

[hisokaomi]

Anyone facing difficulty adding credit cards to simplygo? I've tried 2 different cards from 2 different banks. Shows error to add even though I've made sure all information was correct but bank card shows pending $0.10 deduction.

 

[reddevil0728]

Anyone facing difficulty adding credit cards to simplygo? I've tried 2 different cards from 2 different banks. Shows error to add even though I've made sure all information was correct but bank card shows pending $0.10 deduction.

What’s the error?

 

[hisokaomi]

What’s the error?

It states adding of card is unsuccessful. I've put up feedback on the simplygo app, still waiting for reply.

 

[hisokaomi]

Okay..I've tried logging onto different phone and adding of credit card is successful...

 

[reddevil0728]

Okay..I've tried logging onto different phone and adding of credit card is successful...

can also do via portal

 

[really_noob]

It states adding of card is unsuccessful. I've put up feedback on the simplygo app, still waiting for reply.

Try to refresh the page or use incognito on web browser. I monitor on the website portal (not app), it is very buggy. Sometimes I login already it says error, login again but the login was actually successful after I refresh the page. Or I search by date, it says no transactions found or error, try again and all the transactions show up.

 

[hisokaomi]

can also do via portal

Is it via webpages? Maybe I could explore that later in case I encounter similar issue again. Thank you.

Try to refresh the page or use incognito on web browser. I monitor on the website portal (not app), it is very buggy. Sometimes I login already it says error, login again but the login was actually successful after I refresh the page. Or I search by date, it says no transactions found or error, try again and all the transactions show up.

Have tried refreshing but not working. My guess is probably the app has been logged onto the same phone for too long. I'll sure go check out the web portal in future. Thank you.

 

[reddevil0728]

Is it via webpages? Maybe I could explore that later in case I encounter similar issue again. Thank you.

Yes. Anyway to be clear you don’t need to register anything to use your cc to take public transport.

the registration is if you want to track transactions only.

 

[hisokaomi]

Yes. Anyway to be clear you don’t need to register anything to use your cc to take public transport.

the registration is if you want to track transactions only.

Yes, but I really do need to register in case theres incorrect charging of fare so I could track and request refund.

 

[reddevil0728]

Yes, but I really do need to register in case theres incorrect charging of fare so I could track and request refund.

that's fine

 

[natsuoto]

I’ve been overcharged many times by simplygo, but good thing is it’s easy to claim. I wonder how many times I have been overcharged when I was using physical card and I never monitored the transactions

 

[Rong626]

Well, are you tapping with same card or device?

 

[reddevil0728]

I’ve been overcharged many times by simplygo, but good thing is it’s easy to claim. I wonder how many times I have been overcharged when I was using physical card and I never monitored the transactions

why are you being over changed so many times? shouldn't u understand why the systemic issue?

 

[natsuoto]

Well, are you tapping with same card or device?

Yes always the same