weng
High Supremacy Member
- Joined
- Jan 1, 2000
- Messages
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Sharing an experience we encountered.
My wife got charged $15 for 3 overseas call (each call stated zhun zhun 1min) when were in batam in mar. She chk phone log got 3 calls from our home intercom system. But she said she didn’t remember answering. Strangely my phone log didn’t hv any records. The intercom will call me first (pri number) b4 diverting to her number (sec number) if i didn’t answer after some time. Also couldn’t verify number cuz not stated in the bill. And so she enquired with zym and got the following reply:
“Upon checking with billing team, the charges are correct.
all roaming and international calls, as well as SMS, are billed based on the Call Detail Records (CDR) provided by Singtel. According to our records, Singtel has accurately captured your usage and billed us accordingly. Therefore, the charges you see on your bill reflect the fees we received from Singtel.
for "00000" numbers reflected in the invoice, those are incoming call while overseas. For privacy reasons, the caller's number will be reflected as such.
Please be aware that any outgoing roaming calls attempt, answered incoming calls, declined calls, and outgoing SMS while overseas incur pay-per-use charges. The exact charges vary depending on the location. (Same as SingTel)”
Now the keyword is “declined calls”. She might hv rejected the calls. But the question is, reject calls will count as having answered the call and hence incurs overseas charge? Anyone has any experience?
We are still probing zym on this….
My wife got charged $15 for 3 overseas call (each call stated zhun zhun 1min) when were in batam in mar. She chk phone log got 3 calls from our home intercom system. But she said she didn’t remember answering. Strangely my phone log didn’t hv any records. The intercom will call me first (pri number) b4 diverting to her number (sec number) if i didn’t answer after some time. Also couldn’t verify number cuz not stated in the bill. And so she enquired with zym and got the following reply:
“Upon checking with billing team, the charges are correct.
all roaming and international calls, as well as SMS, are billed based on the Call Detail Records (CDR) provided by Singtel. According to our records, Singtel has accurately captured your usage and billed us accordingly. Therefore, the charges you see on your bill reflect the fees we received from Singtel.
for "00000" numbers reflected in the invoice, those are incoming call while overseas. For privacy reasons, the caller's number will be reflected as such.
Please be aware that any outgoing roaming calls attempt, answered incoming calls, declined calls, and outgoing SMS while overseas incur pay-per-use charges. The exact charges vary depending on the location. (Same as SingTel)”
Now the keyword is “declined calls”. She might hv rejected the calls. But the question is, reject calls will count as having answered the call and hence incurs overseas charge? Anyone has any experience?
We are still probing zym on this….
