Your friend is lucky plus she has the presence of mind to make copies of the termination notice.
In this instance where the law is clearly on CASE's side, they will confidently assist to pursue.
In those cases where people passed the cooling period, CASE simply throw them to die a less painful death (in negotiating a lesser 'penalty' amount).
Then in this case, depend on how much you have put in, terminate outright, change mobile number, change home address if possible.
That's why people are so frustrated with CASE the toothless tiger. They should take a note from BBB in US. They got power to put up notices and influence credit ratings on suspicious companies.
Imagine, the scammer is flagged as an alert everytime a new victim tries to swipe his credit card, the victim gets an SMS from the bank to caution him. It will make people think twice before swiping the credit card again and will force the coy to clean up their act or be less nefarious.
I'm merely responding to the poster that he's unable to get back his money even tho he has cancelled within the cooling period. Seems abit strange to me.



