eServ ceasing operation as AASP

[maxheadroom]

My iPad been in service center for 9th day. Yet to hear from them..... Anyone know a way to reach apple and tell them to extent my warranty because of this?

 

[PetPet]

My iPad been in service center for 9th day. Yet to hear from them..... Anyone know a way to reach apple and tell them to extent my warranty because of this?

As long as it's with the AASP it doesn't matter if your warranty has lapsed. The most important thing is that you've filed a report with the AASP before the lapse.

 

[PetPet]

Official statement is up

Dear Valued Customers,

Thank you for your support towards eServ. We regret to inform that we will cease our operations in providing Apple Support for all eServ Outlets with effect from 1st January 2014.

Please be informed that our last day of intake for Apple Products will be on the 23rd of December 2013. This applies to all our eServ Outlets. All uncollected service products at the Wheelock outlet after 2nd January 2014 will be assigned for collection at our 313 outlet indicated below:

eServ @ 313
313 Orchard Road
#B3-22
313@Somerset
Singapore 238895

313 outlet customers and Zervex outlet customers may still collect their service products at the respective outlets.

We would like to thank you for your past support and it was truly a pleasure to serve you. Please do not hesitate to contact us at support@eserv.com.sg if you have any queries.


Warm Regards,
Management of Micro 2000 Technology Pte Ltd

 

[maxheadroom]

Disappointment eServ today and some other customer. They just return my iPad after hold it more then 10 days and told me that there is nothing wrong with my iPad. And want me to contact apple direct as they stop operation.
And there is a person insist to service his iPad 3, was told been told it been EOL and advice him to buy iPad air. Kind of crapy till end of service.

 

[maxheadroom]

Chat with apple today and almost give me a heart attack....
Chat was at US and this lady call "Hope" told me that eServ is NOT an Authorise Service Center as it not on the website. And said that apple will not able to help.
Keep insist me that I been cheated. When I show them the website and the Facebook page. She told me "She is going to report it to Apple". And she told me she been with apple for 3 years. I mean common, 3 years and if somebody if to ask for Singapore Support, will sure come across eServ. Keep insist me to get the iPad back saying "if she me, I will get iPad back".
Hope I can trace back the chat and will post it here...

 

[blimey]

Actually. Can someone enlighten me...
I see we get most of the latest product launches on the same day as some of the key countries but why still no official apple store?

 

[havetobuy]

but why still no official apple store?

volumn bro...
our spendin power on quantities is too small
not worth for apple inc to open a branch ere
which is why there are so many lisend distributors

 

[Geforce3]

eServ imo better service leh

 

[PetPet]

Went to QCD at Wheelock today to have my iPad exchanged.

The waiting time was horrible and the tone of the service staff bad.

Sigh.

 

[Gamma552]

Went to QCD at Wheelock today to have my iPad exchanged.

The waiting time was horrible and the tone of the service staff bad.

Sigh.

Bro..next time u can try the one @ tradehub ..not much ppl..jus went yesterday..

 

[PetPet]

Bro..next time u can try the one @ tradehub ..not much ppl..jus went yesterday..

Will do. Thanks for the recommendation.

 

[Laneige]

Chat with apple today and almost give me a heart attack....
Chat was at US and this lady call "Hope" told me that eServ is NOT an Authorise Service Center as it not on the website. And said that apple will not able to help.
Keep insist me that I been cheated. When I show them the website and the Facebook page. She told me "She is going to report it to Apple". And she told me she been with apple for 3 years. I mean common, 3 years and if somebody if to ask for Singapore Support, will sure come across eServ. Keep insist me to get the iPad back saying "if she me, I will get iPad back".
Hope I can trace back the chat and will post it here...

Call n quote micro2000

 

[PetPet]

Call n quote micro2000

They are no longer part of the AASP program.

 

[Laneige]

They are no longer part of the AASP program.

Yea but they used to n his prob is deal wil them till PDt eol so only way to see how appe can help if PDt isn't eol at that time

When I deal with them they quote micro 2000 n QCD
That's why initial post I mentioned they r micro 2000? Coz I not v sure if they r eserv till I saw a post here. Like a letter n signed off as micro 2000?