ViewQwest Fiber Broadband Official Thread

[Ghostrider333]

How to change!

What router?

 

[Frankz]

If you're on FreedomVPN, temporarily change your DNS server to 132.147.113.3 so that at least regular Internet works again.

you are a savior. thanks

 

[pinky867]

How to change!

Go to Control Panel - Network and Sharing Center - Local Connection(View Status) - Click 'Properties' - Click ' IPV4 properties' - Enable 'Use the following DNS Server'.

Put in the Google DNS or the Open DNS.

 

[TheGhost]

Reporting from Sembawang, certain sites like fastmail are not accessible.
Tried google's 8.8.8.8 and 8.8.4.4, not working too.

UPDATE: 132.147.113.3 and 132.147.114.3 working for me now.

 

[Frankz]

If you're on FreedomVPN, temporarily change your DNS server to 132.147.113.3 so that at least regular Internet works again.

guys, use this one. it works

 

[chocoblitz]

Reporting from Sembawang, certain sites like fastmail are not accessible.
Tried google's 8.8.8.8 and 8.8.4.4, not working too.

For people whose network is up but can't access some international sites, use Zenmate for Chrome.

 

[Bright]

The vq tel helpline is not working, vq internet in yishun is also down
I'm on vq freedomVPN

Still down

 

[Xtreme_Funktions]

no issue for me in punggol

 

[epigram]

When the dust has settled, it will be good to know what caused the entire network to go down.

 

[viewqwest]

When the dust has settled, it will be good to know what caused the entire network to go down.

Believe me we're very interested in finding that out too - you can rest assured that we'll be taking steps to make sure it doesn't happen again.

 

[stoopidbin]

Can't access hotmail just now.. working now... Vivo area

 

[chaicka]

Seems like CCK area also affected. Just manage to restore dual stack IPv4 and IPv6 connectivity.

 

[Bright]

Yishun is up now

Still down

 

[holden]

Still having problems connecting to CNBC International

Rest of sites is ok for me.

 

[dawntime]

Price plans | ViewQwest Pte Ltd

Can download the sign up form there, fill it up digitally using Adobe Reader/Acrobat. Alternatively can also print out, then scan back in or take a picture using some app like TinyScan (iPhone, free)

Then just email to sales@viewqwest.com and they'll call you back about the various appointment timings

Usually OpenNet appointment is within 1-3 weeks, and ViewQwest appointment is 1-3 days after the ON fibre activation is done.

I've got TP installed. Why do I still need OpenNet appointment? I have the NC ONT from MR. Will it be of use?

 

[AndyShin]

Yishun is up now

is the torrent and youtube speed back to normal

 

[andr3wyong]

I've got TP installed. Why do I still need OpenNet appointment? I have the NC ONT from MR. Will it be of use?

OpenNet needs to connect the fibre on backend and do a signal test before handing off to VQ.

The ONT for VQ will be delivered, the existing ONT from other ISPs can't be used

 

[crewcutboy]

Eunos here. Very intermittent. Definitely NOT back to normal.

 

[viewqwest]

Update:

Engineers have reported that network is almost back to normal - at 90% now.

Reported ETA is 30mins.

 

[rfkeyz]

Update:

Engineers have reported that network is almost back to normal - at 90% now.

Reported ETA is 30mins.

good to hear! Can you share what caused this downtime? As a networking student I'm genuinely interested!